Sunday, November 13, 2005

Another reason to do business with the government

Government Enters Fray Over BlackBerry Patents

The Justice Department has filed a legal brief in a patent dispute, asking a federal court to delay any immediate shutdown of the popular wireless e-mail system to ensure that state and federal workers can continue to use their devices.

... The Justice Department, filing on behalf of various government agencies, requested a stay of 90 days to put together an electronic database of government users whose service should not be cut off in the event Research In Motion loses its final legal battles and does not reach a settlement. In addition, the "statement of interest" filed by Justice said the government is concerned "there may be a substantial public interest that may be impaired" by shutting down the service.

There are more than 3 million BlackBerry users in the United States, approximately 10 percent of whom are state and federal government employees who use the devices to keep in contact when out of the office.


The Federal government can be a very powerful ally in this kind of fight.

What if your blog were vaporized?

Morgan McClintic helpfully points to WebGrabber for Macs and HTTrack for PCs.

It wouldn't be just the disappointment of losing all your work. Once you've put something on the web, you are responsible, so it is helpful to have your own copy of the historical record.

See it now

I saw Good Night and Good Luck last night at the Uptown Theater. A friend recommended it as reminiscent of the world of our parents men in white shirts, smoking cigarettes, doing important things. (My friend does not smoke, nor does she recommend it.) The film really is that; it did put me forcibly in mind of my parents' world. Clooney wisely decided to go with old tapes of Joseph McCarthy, rather than have an actor play him. That dictated that the film be shot in black and white, which coincidentally enhanced its historical authenticity.

Good Night and Good Luck offers a glimpse of how television news really works, the assorted pressures of running a commercial news operation, the complications that come from aggressively covering a government that has the power to regulate you via the FCC licensing process.

It is also a great film about fear, how silence enables it and how speaking out destroys it. Highly recommended.

Friday, November 11, 2005

Government procurement, why it’s different

Mass. reference model controversy over open formats

Since its release last September, a technical reference model issued by Massachusetts has sparked considerable debate within the government technology community—and beyond.

At stake is the issue of how active a role public offices should take in fostering open standards. Should an agency adopt a new open format—one that would better suit its goals but may prove more difficult to deploy and manage? Or should agencies follow the best practices of the commercial IT industry, taking full advantage of cost efficiencies and new features that may follow?


If a private company decided to migrate to open source systems, that would be that. The customer is always right and there isn’t much a vendor can do. But with the multiple decision makers involved in government systems, elected, appointed and civil service, it is an entirely different situation.

Why would a government insist on open standards?

... Massachusetts CIO Peter Quinn has indicated that the reason behind the move to OpenDocument is that it will allow the state to better keep permanent records.

“Ease of access to electronic records created in proprietary formats is limited in time. Once the proprietary vendor abandons a particular version of an application or format, documents created and formatted in those applications and formats may become inaccessible to all readers,” according to the frequently asked questions section of the state CIO’s Web site .


Massachusetts Enterprise Technical Reference Model - Version 3.5

Dan Bricklin’s audio files of the public meetings the state has held on the matter.

New to me local content management blog

Kensington Business Solutions

New to me tech organization

The Content Management Community of Practice

Sony gets a clue

Ted Bridis, Associated Press

WASHINGTON -- Stung by continuing criticism, the world's second-largest music label, Sony BMG Music Entertainment, promised Friday to temporarily suspend making music CDs with antipiracy technology that can leave computers vulnerable to hackers.

Sony defended its right to prevent customers from illegally copying music but said it will halt manufacturing CDs with the "XCP" technology as a precautionary measure. "We also intend to re-examine all aspects of our content protection initiative to be sure that it continues to meet our goals of security and ease of consumer use," the company said in a statement.


No way to know what happened; but I suspect the Sony PR department explained the facts of customer relations to management.

Jim Horton has a good summary here and an earlier one here.

Contrary to legend, Macs are vulnerable.

Now the Legalese Rootkit: Sony-BMG's EULA

How to detect a root kit hack

Looking for a web hosting service?

These web hosting services recommended by Novajug members.

Veterans' day

The Armed Forces Relief Trust

United Services Organization

This is satire

Faith based firewalls

I say that because it is getting harder and harder to tell what is satire and what is real.

FTP software for Mac OS X

RBrowser

Cyberduck

Fetch Softworks

Pure Mac: FTP Software for Macintosh

I haven't tried any of these, so can't speak to their quality, but on the MacEdit discussion list RBrowser, Cyberduck, and Fetch all got recommendations.

Thursday, November 10, 2005

Why blog relations is a growth industry

Intelliseek

CINCINNATI, Ohio (Sept. 26, 2005) -- Consumer trust toward traditional advertising is being challenged by growing confidence in consumer-generated-media (CGM) and the recommendations of other consumers, according to a new study of consumer behavior by Intelliseek Inc., a leader in word-of-mouth measurement.

A follow-up to a 2004 "Trust in Advertising" study, the "2005 Consumer-Generated Media (CGM) and Engagement Study" finds that, compared to traditional advertising, word-of-mouth (WOM) behavior continues to grow in importance in consumer awareness, trial, and purchase of new products.

Consumers are 50 percent more likely to be influenced by word-of-mouth recommendations from their peers than by radio/TV ads – a slightly higher level of influence/trust than found in the 2004 study co-authored by Intelliseek and Forrester.


Obviously Intelliseek has a vested interest in promoting this point of view; but I think this in on track. The smart way for companies to tap into the blog phenomena is to encourage their employees to blog and link to the influential blogs in their industry. No astroturf, just let nature take its course.

It was just a question of time

Tom Biro tells us that Google is going to add print ads to its present service.

PDF is not search engine friendly

It is amazing how many companies are still putting their press releases on their websites in PDF format. Why?

Wednesday, November 09, 2005

"Scalable, holistic, end-to-end solutions."

A Journalist Calls For Less Jargon From PR, Marketing Folks
John Wagner speculates that PR pros use these words to prove we fit in with our clients. I think he is one to something. In fact I will go further, our clients use words like that to show how advanced they are.

I think industry analysts are the worst offenders. They invent words like that so they can charge clients to explain what they mean.

I started Presto Vivace to help liberate our industry from this.

John Wagner: PR Pros As Translators

Fun with memos

Bill Gates has written a memo about missed opportunities and the necessity for Microsoft to stay on top of the emerging market in online services. Reports of the memo have found their way into so many publications that one can only conclude that it was a deliberate leak. Maybe it has something to do with the word Washington, east or west, everything has to be an off-the-record leak.

Dave Winer correctly concluded that the public should have a chance to read the memos for themselves. So he asked his contacts within Microsoft to send him copies and they have.

Here is some unsolicited advice for Microsoft. Next time you want to offer the world a view of your internal marketing discussion, just post the memos on your website. It would set a good example for Washington East.

At least Microsoft is smart enough not to sue bloggers over leaks.

Monday, November 07, 2005

Whack a mole

The entertainment industry killed the original Napster, they just killed Grokster; but you can best believe file sharing will survive.

The pity is that if they made their peace with it they could make trillions. All their old play lists would be marketable. With this method of distribution small bands, regional music and other niche styles could be profitably promoted. It would be like the old 45RPM, only even better, because everything ever recorded would be a single.

OMB mulls evolving beyond GILS

Agency looks for ideas on replacing metadata tagging for document searches

Now OMB is asking whether technology has surpassed GILS, which officials said relies on metadata tagging, and whether there is something that is less costly and more effective for searching the mounds of government data.

“The question is whether we want to go down the GILS road again, or hasn’t current search technology leapfrogged metadata tagging?” said Glenn Schlarman, chief of OMB’s information policy and technology branch. “GILS is time-consuming and arduous to do.”

OMB, through the General Services Administration, recently released a request for information asking vendors for ideas for more “efficient and effective information retrieval and sharing.” Responses were due Oct. 21, and OMB expects to analyze the answers this month.


Let's see what comes out of the Request for Information. I'm inclined to think a too top-down policy on tagging will prove unworkable.

In any case, if the government decides to upgrade the Government Information Locator Service with a more flexible, exact search technology, there is a great deal of money to be made.

Bad news for newspapers

Is bad news for flacks.

Eighteen out of the top 20 papers reported weekday circulation losses

No, blogs aren't the answer. Blogs don't do much original reporting and don't do product reviews on a consistent basis. Reporting is a profession. They need pay. They need health plans. We need them and they need us.

eXtensible Public Relations Language

From Tom Murphy we learn that there is an XML for PR.

Sunday, November 06, 2005

Responding to riots

As a PR practitioner I have not had occasion to do crisis communications, even less respond to riots; but I would offer a few observations. Politicians and law enforcement would be well advised to study the 1991 riot in the Mount Pleasant neighborhood of Washington, DC. While initially the police were slow to recognize the significance of the disturbance, once they realized what they had on their hands their response was very intelligent.

The mayor met with the community, the chief of police went to the scene personally to take charge. This gave the police officers confidence that they would not be scapegoated for whatever happened. It was also a visible sign to the community that the their government was serious and not playing political games.

By meeting with community leaders Mayor Sharon Pratt Kelly drove a wedge between those with legitimate grievances that needed a response, and those who just like to loot. There is a lesson there and too often it is ignored.

Local Sharepoint users have formed a group

Tomorrow is their first meeting.

New to me local tech blog

Casey Software Development Blog

Saturday, November 05, 2005

The Internet really has changed everything

James Boyle: Web’s never-to-be-repeated revolution

First, it is more amazing than we think. Second, the conjunction of technologies that made the web successful was extremely unlikely. Third, we probably would not create it, or any technology like it, today. In fact, we would be more likely to cripple it, or declare it illegal.


The openness of the Web creates endless opportunities for communicators and our clients.

Friday, November 04, 2005

The fight for the open Internet

SBC Head Ignites Access Debate

The head of a major telecommunications company stirred up a hornets' nest this week by suggesting that he wants to charge companies like Google and Yahoo a fee for bringing them into consumers' homes.


Let me see if I understand this. Mr. Whitacre wants to charge me for access to Google, Yahoo, and the rest of the Internet, (and since SBC bought my ISP provider he would be charging me) and Google and Yahoo and the rest of the Internet for their access to me. Quite a racket. I sincerely trust our political system will not let him get away with it.

An open end-to-end Internet is in the best interests of the PR industry, to say nothing of free speech.

Edit-
Businessweek

Commentary from David Coursey

SBC CEO Edward Whitacre says his company's paying customers should pay more for using the SBC network to exchange content. His plan would cripple the Internet.

Selling to the Federal Government

Scott Orbach of EZGSA spoke to IPRA yesterday about the finer points of marketing to the Federal Government. He pointed out that the things that hold you back elsewhere, being a small business, being a women or minority, having a physical disability, actually help in marketing to the Federal government. Federal procurement laws require all branches of the federal government to set aside a certain percentage of their contracts for small business. There are also requirements for businesses owned by women or minorities, veterans, or located in a HUB Zone.

Orbach said that you have to select an agency within the government and explain how your business can solve a problem for them. Don’t go to the contracting officer, go to the office you would be doing business with and explain what you can offer.

Orbach said the best way to discover opportunities was to read the Washington Post . I’m sure they will be pleased to know that. He made a telling point that when the President and Congress are held by different parties they will seek to embarrass each other by calling different Federal Agencies to account. Inspector General’s reports and hearings are the favored means. I had not thought of this previously, but I think he is on to something.

Sandra Chaloux also spoke about her work for the Dept. of Defense. Most of the time when the Federal Government hires outside PR agencies it is for community relations and media monitoring. They prefer to use their public affairs people for story pitching, and I think they are well advised. Chaloux talked about negotiating a GSA agreement. A business has to disclose just about everything, but it makes it easy for procurement officers to do business with you.

Chaloux’s experience mirrors my own, by the time a contract has been put up for bid it has already been wired, as we say in Federal contracting. That is, the agency wrote the specifications with a particular company in mind, and the chances of taking it away from them are not good.

Small Business Administration

SBA Small Disadvantaged Business

Woman’s Business Enterprise National Council

Center for Veterans Enterprise

Minority Business Development Agency

HUB Zone Program

8(a) Business Development

The Financial Times asks a question

Who’s afraid of the big, bad blog?

My favorite line in the piece, from IBM's guidelines:
stick to writing about what they know.

Thursday, November 03, 2005

HR 1606

Excellent analysis of the Online Freedom of Speech Act from Jim Horton. It would have given bloggers the same media exemption from campaign finance laws enjoyed by General Electric, er, NBC. Its defeat is a blow to free speech in my judgment.

Public Service Announcements

DC Communicator Seminar Nov. 9

The DC Communicator is hosting its third free seminar Wednesday, Nov. 9, on the role and value of public service announcements in your communications program.

Join John Quinn, PSA director of WJLA-TV, and experts from EFX Media, Williams Whittle Associates, and West Glen Communications for this roundtable discussion on the latest PSA trends and how PSAs can help your organization reach your target audiences.

The seminar will be held at 1875 I St, NW, and starts at 12:15 p.m. Space is limited, so call WestGlen's Debbie Friez at (202) 429-2018 today for details.


DC Communicator

Wednesday, November 02, 2005

About interviews

Strategic Guy has a great rundown of things to keep in mind, this is my favorite:

Identify “power statements” that bring life to your key messages. I recently met with a company that says it designs and manufactures state-of-the-art proprietary hardware solutions (DC to 40 GHz) to facilitate broadband RF signal management for complex cable networks. What’s their power statement? As it turns out, if you’re watching cable television in North America the signal is directed by this company’s product.


Techno-speak does not impress anyone. I started Presto Vivace in part to liberate technology marketing from this sort of annoyance.

Tracking online influence

This company has developed a technology that can search, index, track, and summarize information on the Internet. Don’t know much about this, so I would be interested in learning from others' experience.

They have a blog; but since it is in Spanish, I can’t tell you much about it.

What's wrong with RFID in your passport

Properties of National ID Systems

The new RFID-enabled US passports will provide anyone who comes in contact with them with a new, globally unique number, and it will be impossible to know who is collecting that number, or how they'll use it. That is a poor design for a system.


It never ceases to amaze me that politicians vote for this sort of system. No one should know better how personal information can be abused than politicians.

Strategies for Creating Enterprise Collaborative Environments

NCC-AIIM Monthly Meeting
Thursday, November 10, 2005


Ronald Simmons, Program Manager

Knowledge Services Network, FAA

The Federal Aviation Administration (FAA) has taken Knowledge Management theory and put it to work!! Each day, over 15,000 users in 1,500 teams across more than 150 FAA Business Units use FAA’s Knowledge Services Network (KSN) to carry out their mission more effectively.

Mr. Ronald Simmons, Program Manager for FAA’s Knowledge Services Network, will describe the virtual environment which has promoted more efficient business practices, document management, and collaboration within his organization. KSN has not only improved operations within the FAA, but it has also allowed the organization to better communicate with external customers, stakeholders, and partners.

Mr. Simmons will provide a brief overview of the environment, identify the strategies that contributed to success, contrast traditional deployment approaches with the KSN adoption approach, and describe the natural evolution of document management within the FAA. Anyone that is tasked with planning and/or implementing an enterprise content management system within a complex business environment will benefit from Mr. Simmons’ experience and insight.

KSN is based on Microsoft’s SharePoint collaboration suite. The program was recognized in 2003 with an “e-Gov Knowledge Management Award” and in 2004 with “Government Productive Solution Award”. Please join us to learn how the FAA has delivered this incredible service to its employees and constituents.

An analytical approach to the new PR

Society for New Communications Research Launches

Palo Alto, Calif. – October 31, 2005 – The Society for New Communications Research (http://www.sncr.org), a new international, non-profit think tank, was announced today. The group was formed to provide a forum for research and education and a source of expertise focused on the broad theoretical and practical implications surrounding new communications methodologies, tools and technologies.

The Society will study the impact of emerging modes of communication such as blogs, wikis, RSS, podcasts, videocasts, collaborative tools and the growing phenomena of participatory communications and their effect on traditional media, marketing, public relations and advertising, as well as their broader impact on business, politics, entertainment, culture, education, religion and society at large. Activities will include the development of in-depth research studies, whitepapers, case studies, best practices and standards; industry education, the publication of the Journal of New Communications Research and an annual research symposium and awards program.


From the remarkable team of Elizabeth Albrycht and Jennifer McClure.

Blogging emergency reponse

Nick Mudge has found the Miami-Dade Fire and Rescue blog. This is a great development in increasing public awareness of first responder issues. See also First Responder Coalition blog.

Pay extra for privacy

Microsoft propose business shift to online services

Bill Gates has announced a fundamental shift in Microsoft’s core business offering by announcing that the company will be launching a free online office application next year.


If I pay a license fee for application software installed on my computer, then only I know how I have used that software and the data I have produced. What Microsoft is proposing is free as in beer, not free as in speech. It will come at a price.

Acronym alert

ColdFusion Open-Source Project List

Everyday new acronyms are streaming into our copy. There ought to be some way to cut this down to manageable proportions.

Tuesday, November 01, 2005

The harsh rhetoric of techies

HOW TO Avoid Being Called a Bozo When Producing XML

Okay, I couldn't code my way out of a paper bag. But I cannot believe that this style of rhetoric is conducive to process improvement.

Figuring out AdSense

Google AdSense for Search versus AdSense for Content

I'd be interested in learning about the advertiser side of AdSense.

US Supreme Court lets telecommuter tax stand

High court won’t hear local case

The U.S. Supreme Court Monday refused to take up the case of a Nashville computer programmer who challenged New York’s taxes on his income while he worked from his Nashville home.


It should be born in mind that the US Supreme Court did not rule that this tax was advisable, nor even fair, simply that it did not violate the constitution.

Still, I don't understand it.

XML - Now A PR Technology

PR Machine

Similar to tagging on Technorati, data tagging is a new format for enhancing financial reporting data using eXtensible Mark-Up Language (XML) derivatives, such as XBRL. Tagging provides greater context to data through standard definitions that turn text-based information, into documents that can be more efficiently and effectively retrieved, searched and analyzed through automated means (like the Internet and blogs).


I have been remiss, I am going to have to start using tags.

The future of corporate blogging

Blogging Tools Need Integration

Unlike most of its popular rivals, the TypePad service from Six Apart Ltd. costs money. But with your subscription fee, which starts at $4.95 a month, you get free tools for creating and hosting your own photo albums _ and now a pair of programs for video.

The simpler of the two video programs comes from VideoEgg Inc. Go to http://typepad.videoegg.com, enter your account information and download a small plug-in for your browser.


I think smaller clients will want us to offer this as part of our service in the future.

Monday, October 31, 2005

PR blog surveys

Expert analysis from Robert French.

Paperboy

Newspaper Ad Circulars Find Their Way Online

Gannett, one of the nation's biggest newspaper publishers, said it would introduce a new service on its newspaper Web sites next month that displays banner ads that readers can expand into a virtual version of the weekly local circulars so familiar to offline newspaper readers.

Industry executives said the service, called PaperBoy, devised by a unit of Gannett called PointRoll, would give national advertisers a way to reach online readers in local markets with promotions tied to neighborhood stores.


Newspapers and their advertisers are going to do just fine.

Congratulations NYTimes.com

NYTimes.com Wins Big at ONA Awards

NYTimes.com won the General Excellence award, Outstanding Use of Multiple Media for its "Class Matters" series, and Breaking News for "Asia's Deadly Waves," the Web site's coverage of the Indian Ocean Tsunami. A table filled with Times staffers celebrated the awards.


They also have The New York Times latest headlines on a registration free RSS reader.

Boo

Happy Halloween

Sunday, October 30, 2005

This Just In: Customers Hate Their Software Vendors

Joshua Greenbaum, Intelligent Enterprise

The last implementation was a total disaster. Of course, it was the implementer's fault, but let's not cloud the issue with facts. Anyway, it really is the vendor's responsibility to make sure that its partners are doing a good job. Being an enterprise software vendor means having to sell against the sins of the past every day. And the past was pretty sinful—software was expensive and hard to implement. And often still is.


Of all the work that IJIS does, none is more important than bringing together the users and vendors in the criminal justice technology community. Vendors do not always understand user requirements and users need to be educated on the available technology in order to make informed decisions. I really think IJIS can stand as a model to the larger technology community as to how we can work together to improve technology and its implementation.

Nothing says "can't-put-it-down reading!" like census data.

Frank Ahrens of the Washington Post has a summary of the latest Census Report on Computer and Internet Use. It seems more ladies are online and more Internet users are shopping. I'm sure there is no connection. :)

Friday, October 28, 2005

Kitty Genovese and the cold call six

On March 13th, 1964, Kitty Genovese was murdered outside her apartment building in an assault that lasted thirty-five minutes. Thirty-eight people witnessed the attack, not one took any step to stop it, not even to call the police.

In July of 2003, Scooter Libby shopped a story with six different journalists, Matt Cooper, Judith Miller, Walter Pincus, Tim Russert, Andrea Mitchell, and Robert Novak, that Joe Wilson’s wife was the CIA Case officer in charge of monitoring the spread of weapons of mass destruction. Libby was trying to paint Amb. Joe Wilson as the beneficiary of nepotism, that his wife was responsible for his assignment to investigate claims that the Iraqis were trying to obtain Niger uranium.

Not a single reporter put his country first. Not a single reporter understood that his first obligation was to his readers/viewers/listeners. The real story here was that the administration was so desperate to discredit its critics, that they were prepared to blow an entire intelligence operation for the sake of political payback. It should never had required a special investigation. All of these reporters should have run with the story instantly, and the story should have been that Scooter Libby’s political warfare was placing an intelligence operation at risk. It would have been possible to write such a story without indicating which intelligence operation. Let me make this clear. Citizens have certain obligations, one of them is to report crimes in progress. A reporter’s obligation to their source is trivial by comparison.

Try to imagine what it was like to have been Valerie Wilson that morning, to wake up before dawn to the sound of your beeper, to be informed that your cover has been blown and you have hours to warn whichever agents you can.

Try to look at this from point of view of international opinion. The world sees the United States insisting that a war against Iraq is necessary to halt the spread of weapons of mass destruction. The world is told we cannot wait for diplomatic efforts. As the war progresses it becomes embarrassingly clear that there are no weapons of mass destruction.


Imagine the diplomatic corps opening their Washington Post on the morning of July 14, 2003. Imagine them reading Robert Novak’s column to discover the name of the CIA case officer in charge of monitoring the spread of weapons of mass destruction. Attachés from our allies are on the phone with their counterparts in the CIA demanding an explanation. Attachés from hostile intelligence agencies are convulsed in laughter. But for the American people this is no laughing matter.

It will now be far more difficult for our spies to recruit agents. Allied intelligence agencies will be hesitant to share information. Hostile intelligence agencies will be more aggressive, and with Plame’s network shot to pieces (in some cases literally) we will have great difficulty monitoring developments. We are at great risk.

All of this we owe to the pernicious practice of anonymous sources. And who are these sources? Well, in many cases our clients. Let us put an end to this evil practice.

WHITE HOUSE OFFICIAL I. LEWIS LIBBY INDICTED ON OBSTRUCTION OF JUSTICE, FALSE STATEMENT AND PERJURY CHARGES RELATING TO LEAK OF CLASSIFIED INFORMATION REVEALING CIA OFFICER'S IDENTITY

Thursday, October 27, 2005

Daniel Lyons’ anti-blogging screed

Forbes Magazine has, for reasons best known to itself, has published an anti-blogging screed. It is filled with misinformation and spectacularly bad advice. The first paragraph says it all:

Web logs are the prized platform of an online lynch mob spouting liberty but spewing lies, libel and invective. Their potent allies in this pursuit include Google and Yahoo.


Katie bar the door! The blogs are coming!

Gregory Halpern knows how to hype. Shares of his publicly held company, Circle Group Holdings, quadrupled in price early last year amid reports that its new fat substitute, Z-Trim, was being tested by Nestlé. As the stock spurted from $2 to $8.50, Halpern's 35% stake in the company he founded rose to $90 million. He put out 56 press releases last year.

Then the bloggers attacked. A supposed crusading journalist launched an online campaign long on invective and wobbly on facts, posting articles on his Web log (blog) calling Halpern "deceitful,""unethical,""incredibly stupid" and "a pathological liar" who had misled investors. The author claimed to be Nick Tracy, a London writer who started his one-man "watchdog" Web site, our-street.com, to expose corporate fraud. He put out press releases saying he had filed complaints against Circle with the Securities & Exchange Commission.



Did Circle Holdings post a response on its website? Did it engage sympathetic bloggers? No, it got into it with the blogger. Because putting a stick in a hornets’ nest works so well.

...Some companies now use blogs as a weapon, unleashing swarms of critics on their rivals. "I'd say 50% to 60% of attacks are sponsored by competitors," says Bruce Fischman, a lawyer in Miami for targets of online abuse.


And the evidence to support this contention would be?

Dry treatises on patent law and trade policy don't drive traffic (or ad sales) for bloggers and hosts; blood sport does.


Depends on the blog.

... "A blogger can go out and make any statement about anybody, and you can't control it. That's a difficult thing,"says Steven Down, general manager of bike lock maker Kryptonite, owned by Ingersoll-Rand and based in Canton,Mass.


George III felt the same way.

..."Blogging is still in its infancy. Imposing regulations would create a chilling effect," says Annalee Newitz


It would also be unconstitutional.

Gregory Halpern at Circle Group, in Mundelein, Ill., used this approach against his nemesis, Nick Tracy, a.k.a. Timothy Miles. After the first attack Halpern contacted the blogger's lawyer but got nowhere. He demanded a correction, only to get mocked:Miles posted on his blog an audio file of a perturbed message Halpern had left on his voice mail.

Halpern had better luck, however, when he allied with Gayle Essary, who runs the FinancialWire online news service and had tangled with Miles, too. Halpern dug up details on Miles (his photo and Oregon driver's license; his links to a litany of questionable companies; his claim to be an ordained minister; his Web site that describes a mysterious crystal that contains a message from God) and fed them to Essary. Essary did 15 articles on Miles without citing Halpern as a source, and when Halpern heard from people asking about Miles' allegations against Circle Group, he referred them to FinancialWire, saying it had "exposed this guy a long time ago."


Great, character assassination via anonymous sources, because it's working so well for Scooter Libby and Karl Rove.

But you just have to love the ending:

Halpern has had less luck getting anyone in Congress to listen to his plaint. He says that may change if a few politicians get a taste of what he has gone through. "Wait until the next election rolls around and these bloggers start smearing people who are up for reelection,"Halpern says. "Maybe then things will start to happen."


Mr. Lyons, why didn’t you call Trent Lott for a quote?

New Communications Forum 2006, call for speakers

The deadline has been extended to November 4, a week from tomorrow. The last one was super, so I am planning to go to the next one.

New Communications Forum

Where the government blogs are

David Fletcher points to Nick Mudge's government blog aggregator.

Now all he needs to do is put it on a RSS reader.

Another sign that blogging has become part of the establishment

From Steve Rubel we learn that the World Bank is blogging.

Safari, not ready for prime time

I have been trying out the Safari browser. Not good enough. Renders most sites slowly and some not at all. It seems to have great difficulty with web forms. It won't work at all with Blogger, publishes the titles; but swallows the body of the post whole.

Stay with Firefox.

Never rise to bait

Randall Sanborn shows us how it's done.

They said the same thing about mainframe computers

Henry Copeland

I've been arguing that anyone who thinks the "old media" model is a gonner should stop theorizing and just short newspaper stocks.

"Newspaper" is an oxymoron. Nowadays, anything on paper is either history or a novel. Though newspaper companies are buying and building online extensions, the revenue gains will never offset the scale of losses coming as subscribers and advertisers defect to cheaper, faster tools AND as individual papers lose their monopoly pricing leverage in their respective markets.


It is more likely that Henry Copeland will be offering to help advertisers place ads in a complementary mix of newspapers, magazines and blogs before newspapers disappear. I wouldn't be surprised if he didn't get commissions from mainstream media for the service.

PR blunder of the day

A woman who took an unpaid leave of absence from work to see her husband off to war has been fired after failing to show up for her part-time receptionist job the day following his departure.

Writing press releases just got more complicated

Shel Holtz points to this advice from Lee Oden on writing press releases in the age of the Web:

A talented writer should be able to incorporate keywords into a press release as well as satisfy any creative requirements for a compelling read.


It is difficult enough to write a release that communicates your client's message in a way that is interesting and compelling. Inserting the critical key words adds a whole different dimension. But then if it were easy, clients wouldn't pay us.

Wednesday, October 26, 2005

A 16-city, 4 week treasure hunt for cash prizes.

BL Ochman has orchestrated a first, an all-blog promotion campaign for Budget Rent-a-car. The first winner has been announced.

I think all of PR blogosphere will be using it as a model for future campaigns.

Well done. Very well done.

Responding to a negative analyst report

Tom Murphy pointed to this great post, When Analysts Attack. I particularly like this advice:

2. Ask the analyst firm to discuss . After you have done your preparation, contact the firm formally. Do not be angry.


It bears repetition, do not be angry. So much of good public relations consists of never getting angry, but looking for solutions.

I am still learning about analyst relations, so blogosphere has been a great resource for free information. I think the key must be preparation. Tekrati is the best place to begin research on analysts.

A dangerous precedent

BL Ochman tells us that the Delaware Supreme court has rejected a town councilman's quest to discover the identity of a blogger who was posting obscene things about him.

Now perhaps the court did right, surely we have the right to call into question the possible ancestry and personal virtue of politicians and other public figures. But if those obscenities went beyond general insult to specific obscene allegations, then that would seem to this observer to be libelous. And I don't think it would be a healthy thing for free speech if libel could hide behind a cloak of anonymity.

I don't think you have to be very sophisticated to see how that sort of digital brown shirt, as Al Gore might put it, could threaten free speech.

Tuesday, October 25, 2005

Towards an integrated emergency response

IJIS Institute Endorses Functional Specification for Computer Aided Dispatching

On Thursday the IJIS Institute announced that its Board of Directors, on behalf of the 140 member and affiliated companies of the IJIS Institute, has endorsed the functional specification for computer aided dispatching systems that was developed by the Law Enforcement Information Technology Standards Council (LEITSC).

LEITSC is a consortium of law enforcement organizations including the International Association of Chiefs of Police, the National Sheriffs' Association, the Police Executive Research Forum and the National Organization of Black Law Enforcement Executives who have joined forces to develop standards to improve the application of technology to law enforcement operations. The project was funded by grants from the National Institute of Justice and the Bureau of Justice Assistance in the Office of Justice Programs at the U.S. Department of Justice.


Whether it is flood, fire, or terrorism, jurisdictions need their computer aided dispatch systems to work together.

Monday, October 24, 2005

Freedom blogs

The eight Reporters Without Borders nominees for the blog contest

The German radio station Deutsche Welle has published the list of nominees for its weblog contest, including those chosen by Reporters Without Borders for the “freedom of expression” category. The bloggers who have been singled out include former Tunisian judge Mokhtar Yahyaoui, currently on a hunger strike in protest against President Ben Ali’s repressive policies.

The longest hurricane season ever. And it's not over.

Hurricane Wilma, Tropical Depression Alpha regional imagery, 2005.10.24 at 1345Z. Centerpoint Latitude: 26:27:24N Longitude: 76:42:39W.

Wilma tracking map

Alpha tracking map

One trusts Wilma will blow Alpha out to sea.

Figuring out community search

PC Magazine has a good introduction to del.icio.us, Clipmarks, et al. Pretty good for those of us who are still trying to puzzle these tools out.

Think my bank would accept it as collateral?


My blog is worth $23,710.68.
How much is your blog worth?

Sunday, October 23, 2005

Lends a whole new meaning to the phrase "venture capital"

CIA's investment arm expands high-tech reach

SAN JOSE, Calif. — In-Q-Tel, the venture capital arm of the CIA, is aggressively expanding its technology portfolio by pumping new investments into startups involved in networking, energy, semiconductor and software visualization.

On Thursday (Oct. 20), In-Q-Tel (Arlington, Va.) separately announced undisclosed investments in three startups and no less than six companies this week alone.

The spy agency's venture capital arm invested in two energy-related companies: Electro Energy Inc. and SkyBuilt Power Inc. It also poured money into two networking startups: Ember Corp., and Tendril Networks Inc.


I have mixed feelings about In-Q-Tel (translation, none of my present or past clients were financed by In-Q-Tel). In some ways it is like the SBIR program; but wouldn't you hate to compete with an In-Q-Tel financed firm?

Saturday, October 22, 2005

MHz Goes Nationwide

Merrifield television station links with New York satellite service

On Saturday, Oct. 15, at 12:01 a.m., a satellite feed made its way from Lee Highway to New York City, and from there to the rest of the nation. On that night, for the first time, Merrifield-based MHz Networks made its mix of local and international programming available nationwide.


The rest of the country is in for a treat. One of the delights of living in Fairfax County is MHz Networks' great programming.

Friday, October 21, 2005

Michael Kinsley gives us the memo

Whose Speech Is Free?

That 5,800-word deconstruction of the Miller affair in the Times last Sunday showed how the culture of anonymous sources leads to suppression of information.


Whatever hurts the news media hurts flacks. Let us put an end to this pernicious practice.

Thursday, October 20, 2005

3rd Annual Wireless and RFID Conference

Announcing a Call for Participation

February 27 – March 1, 2006
Ronald Reagan Building, Washington, DC

Deadline for Abstract Submission is Friday, November 18, 2005.

The 2006 Wireless and RFID Conference will focus on technologies and strategies for government organizations working to inventory, manage, and secure wireless devices, as well as best practices and applications for RFID across public sector organizations. This conference program is designed to address the current and evolving needs of government program and information technology managers in their efforts to integrate wireless and RFID technologies to meet their diverse mission and business objectives. Those selected for the conference faculty will share their expertise and recommendations with professional colleagues focused on improving government business and programmatic results.

Adventures in project management

Excerpt, Behind Closed Doors: Secrets of Great Management

Managing One Person at a Time

Properly done, one-on-ones build relationships. Managers who use one-on-one meetings consistently find them one of the most effective and productive uses of their management time. One-on-ones provide a venue for coaching, feedback, career development, and status reporting.


This sounds about right.

I strongly recommend that PR, marketing and sales people attend meetings of organizations for project managers and developers. You learn things you can learn in no other way. You will also gain an insider's view of software selection and implementation.

Wednesday, October 19, 2005

Using your web site as a marketing tool

David Meerman Scott has an excellent piece on how to use your corporate web site to shorten a sales cycle. I especially like this suggestion:

The job of Web content in the early stages of the sales consideration process is just to get a prospect interested in your organization. The best way is to provide valuable content that addresses their problems. You want to build empathy.

At this early stage, avoid forcing people to register their name and contact details. The best thing at that point is for your prospect to think: "These guys are smart. They understand my problems. I want to learn more."

Because Robert Novak wasn't available

Judith Miller testifies for a federal shield law.

Dana Blankenhorn comments. My own view.

Wilma

Hurricane Wilma regional imagery, 2005.10.19 at 1615Z. Centerpoint Latitude: 17:29:45N Longitude: 83:09:12W.

Tracking Wilma

On PR

Active Voice

We sit behind. That's our job. We sit behind our client. We sit behind the issue. The spotlight is just in front of us. We orchestrate from the shadows. Once in a while a client will turn around, and with everyone looking, point to the PR professional and acknowledge the work being done from behind.


What’s important is not what people think of us, but what they think of our clients.

Most improbable advertising campaign ever

Thanks for your feedback

Tuesday, October 18, 2005

Clever headline of the day

Health directors say HHS flu cuts are for the birds

Attack of the Splogs

Brian Krebs, Washington Post

Spam watchers have seen a huge spike over the past couple of weeks in the number of new "splogs," or fake blogs created by junk e-mail artists for the sole purpose of increasing the search engine rankings of the Web sites used to sell their wares.

According to this interesting post by Dave Sifry over at Technorati, in the past two weeks there were 805,000 new weblogs created, out of which Technorati tracked 39,000 new fake and/or spam weblogs.


Clearly Google is going to have to do something about this as Blogger seems to be the main offender. Surely they could have something to the funny shaped letters verification system they have for comments.

Edit-
CNet reports.

Minimalist web design

I thought I might have over done simplicity at Presto Vivace; but PR Nation is even more austere in its look.

Why it is important to be gracious

Or how snark can backfire.

The difference between and public relations and stakeholder communication

Over at Jay Rosen’s Press Think Anna Haynes pointed to Peter Sandman’s columns on risk communication and specifically to Stakeholders vs. Publics:

Both public relations and stakeholder relations are important tasks. One of the problems in risk communication is that they call for radically different skills and strategies, yet they must often be done simultaneously. ...

In a controversy, it is usually wisest to pay more attention to stakeholders, even at the expense of a less-than-ideal approach to publics. It is important to apologize to stakeholders for a screw-up they know all about, for example, even though this may mean that millions of others who didn’t know find out.

... Managing [a] controversy well means addressing it honestly and respectfully. [In contrast,] Selling the product well means ignoring the controversy if you can ... and if that won’t work, then it means sticking to a one-sided self-serving sound bite. Once again, stakeholder relations and public relations are in conflict.

... The alternative to good outrage management early on is likely to be unmanageable outrage later.


Excellent points and ones to keep in mind.

Well done Financial Times

For weeks we have been reading articles about the Plame investigation quoting sources close to the investigation or alternatively sources familiar with the investigation. Well today the Financial Times did not succeed in getting anyone on the record, but at least they gave their readers a good idea of who they were quoting:

CIA leak probe 'widening to include use of intelligence'

Evidence is building that the probe conducted by Patrick Fitzgerald, special prosecutor, has extended beyond the leaking of a covert CIA agent's name to include questioning about the administration's handling of pre-Iraq war intelligence.

According to the Democratic National Committee, a majority of the nine members of the White House Iraq Group have been questioned by Mr Fitzgerald.


Oh, so that is who has been hyping these stories. Who would have thought? I had assumed it was defense attorney’s trying to prepare public opinion and signaling to other possible defendants. I had not considered the possibility that the opposition party had been paying close attention to the proceedings and was giving reporters the benefit of their observations.

We got into to trouble by the use of anonymous sources. Let us abandon this pernicious practice.

Friday, October 14, 2005

Most improbable PR gesture ever

Dion Nissenbaum on his life in captivity

You know your kidnapping is probably going to turn out alright when your abductors give you souvenir baseball caps to take home.

Thursday, October 13, 2005

Codecon 2006 Call For Papers

Adam Shostack points to CodeCon 2006

CodeCon is the premier showcase of cutting edge software development. It is an excellent opportunity for programmers to demonstrate their work and keep abreast of what's going on in their community.

All presentations must include working demonstrations, ideally accompanied by source code. Presentations must be done by one of the active developers of the code in question. We emphasize that demonstrations be of *working* code.

We hereby solicit papers and demonstrations.

* Papers and proposals due: December 15, 2005
* Authors notified: January 1, 2006

Possible topics include, but are by no means restricted to:

* community-based web sites - forums, weblogs, personals
* development tools - languages, debuggers, version control
* file sharing systems - swarming distribution, distributed search
* security products - mail encryption, intrusion detection, firewalls


Note - I think they are serious about code that actually works.

A victory for interoperate ability

Mircorsoft and Yahoo have agreed to make their VOIP and IM systems compatible. I think AOL will have to follow suit.

Wednesday, October 12, 2005

In related news, water is wet

Study finds latest tech toys a major part of teenage life

Email, users respond

What's Your Biggest E-Mail Peeve?

Almost a third, 29 percent, said being copied on the "reply all" function was the most irksome practice. An equal percentage cited receiving large, unsolicited files in their e-mail.


When you send unsolicited email it is important not to push your luck. A short note with a link to your website is the way to go.

Monday, October 10, 2005

On Web design

Jim Horton points to Jakob Neilson’s excellent page on common problems with web design. It appears Brother Murphy’s anti-flash message has not gotten through:

I view it as a personal failure that Flash collected the bronze medal for annoyance. It's been three years since I launched a major effort to remedy Flash problems and published the guidelines for using Flash appropriately . When I spoke at the main Flash developer conference, almost everybody agreed that past excesses should be abandoned and that Flash's future was in providing useful user interfaces.


I may have gone overboard in simplicity of design in the Presto Vivace web site. But I like a clean look.

Build security in

Adam Shostack points to the Department of Homeland Security’s new site, Build Security In. Developers, take note.

Voice over IP and emergency service

Dispatch Monthly

While providing some important cost-saving s to consumers, current VoIP technology does not provide for the transmission of the caller's physical location along with the voice call. If the caller dials 911, there is no inherent protocol within the VoIP technology for routing the call to the nearest PSAP, or to display the caller's location, telephone number or other information.

Another issue involves E911 funding-- VoIP users can arrange for E911 service with their Internet provider, and yet not pay any applicable 911 surcharges for the service. There is anxiety among public safety agencies, county and state-level 911 agencies that E911 system funding could be reduced as more persons convert to VoIP telephone service, and drop their wired telephone service.


These are the sort of issues which providers must address if VOIP is to work.

Monday, October 03, 2005

Skype and the demo demon

Skype CEO Muffled by Bad Audio Feed

ECM Case Study – Government Accountability Office (GAO)

NCC-AIIM Monthly Meeting
Thursday, October 13, 2005


Carol Brock
Director of Information Assets, GAO

Organizations have quickly come to realize that Records Management (RM) is a critical component of their Enterprise Content Management (ECM) infrastructure. With that said, how does an organization improve its Records Management practices with a limited staff of Records Managers when the amount of electronic content is growing exponentially? It isn’t an easy task - particularly when your organization audits the work of other government entities and is held to the highest standards.


Sooner or later the GAO is called into every controversy that sweeps the federal government. The unique challenge they face in satisfying all of their stake holders has lessons for us all.

What should a newspaper do if circulation is declining?

The London Evening Standard hired 20 additional reporters with an eye to boosting its business coverage. Improve the product, what a concept. Let’s hope other publications take note.

Wasn’t XML supposed to put an end to the platform wars?

Greg Gianforte has written an opinion piece about how the platform wars hurt customers and ultimately our industry. He then goes on to join the platform wars:

The second part of the answer is open source. Open source commoditizes the stack. MySQL replaces Oracle. Linux replaces Windows. TomCat and JBOSS replace Websphere and NetWeaver.


Not if the customer has already installed Oracle, Windows, Websphere or NetWeaver. Any solution that does not work with the customer’s present system is no solution.

One of the reasons I promote the work of the Federal XML Work Group is that the collective buying power of the federal government has the power to oblige vendors to build interoperable products.

Reporters are customers too

Brian Krebs of the Washington Post requests a copy of his credit report and is given the run around when he tries to correct errors on his report. The illustrates something I often tell clients, have a policy of courterous efficient service, that way you won’t have to make a special effort when dealing with reporters.

Law enforcement net goes IP

Dibya Sarkar, Federal Computer Week

The National Law Enforcement Telecommunication System (NLETS), a highly secure system that shares private information among public safety and justice agencies, has upgraded to an IP-based network, making it possible to encrypt the 41 million-plus transmissions the network carries each month.


Very good news indeed.

Sunday, October 02, 2005

Computers are like cars, we are going to have to learn to lock them

Gregg Keizer, TechWeb News

Lonesome PCs pose a security risk that enterprises underestimate, a research firm said this week. Making matters worse, corporations just don't pay attention to the major security hazard of unattended workstations, according to Gartner research vice president Jay Heiser.


Edit-
More from Governmment Computer News.

Saturday, October 01, 2005

Bali. Again.

CBC

At least 25 people were killed and 100 are injured during two simultaneous attacks Saturday.

The blasts hit two packed seafood restaurants in Jimbaran beach and a bustling tourist shopping centre 30 kilometres away in downtown Kuta.


Expressions of sympathy can be made here.