I finally got a cell phone (202/492-1520). Within 24 hours of getting it I wondered how I survived so long without one. It is indescribably handy.
The experience has brought home to me all the ways people are using their phones, for many it has become their primary source of information. Riding the 30 bus coming down Wisconsin Avenue I noticed every single one of my fellow passengers was studying their phones with close attention. Surfing the internet or checking email? Impossible to say.
Clearly we have to rethink our communications programs for mobile compatibility. At minimum our clients need to have a mobile version of their website which can be easily discovered and accessed by the browsers that have been developed for mobile computing.
Tom Murphy has a good post about this.