Thursday, March 28, 2013

We offer solutions to help customers achieve business objectives

It is sad how many IT companies, especially government contractors employ such language to describe their business. Look at the website of almost any IT company and you will be hard pressed to work out what they actually do. I cannot work out why marketers are so obtuse about this.

Are you a cloud computing provider? System integrator? Web services consultant? Software tools developer? Web designer and content management company? Just say so.

Do you develop software for the financial services sector? Data visualization to the military? Records management for the legal market? Just say so. 

I have never understood IT's aversion to direct communication.

Tuesday, March 26, 2013

The power of the free sample

Brite Technologies offers free instructions for virus removal to highly skilled computer users. What a brilliant idea.

New to me local blogs

Security Debrief, Security Debrief is a blog dedicated to homeland security, terrorism and counter-terrorism, intelligence and law enforcement that provides context to the debates, policies and politics that are playing out in Washington, D.C. ...

... Security Debrief is produced by Adfero Group and The George Washington University Homeland Security Policy Institute.

ECC IT Solutions

ThinkTech Blog, the blog of FedSolutions

Cloud Market Views, the blog of Virtustream

Straight Tech, the TMI blog, from Technology Management, Inc.

Turtle Wings blog, a blog about recycling electronic waste.

Managing Technology, the blog of Visular

The Interactive Files: Squash Errors, not Bugs!, From Wellfire Interactive

Whitehorse Technology Solutions

Accelera Solutions

Salient Federal Solutions

AETEA Information Technology

Thursday, March 21, 2013

More arrogance from Google/Blogger

I went to make some minor tweaks to my sidebar, hit update, and got a whole new design. That would not be so bad, except, in its infinite wisdom, Blogger decided to erase my entire sidebar of laboriously collected links.

 Jerking your users around really isn't a great way to do business. It is true that Blogger is a free tool, but it only has value because so many of us worked very hard to build up our blogs. To have all that work suddenly snatched from you simply because blogger decided they wanted to make design changes is aggravating beyond words. Shame on Blogger, shame on Google.

Monday, March 18, 2013

When control gets out of control

Having a PR C risis? There's Probably an App for That
Indeed, brands want more control over what appears on franchisees’ Facebook and Twitter pages. Ray Wert, co-founder of automotive marketing agency Tiny Toy Car, said rogue messaging often damages brands in his space. 
"Many crisis communications issues are caused on the sales front," Wert said. "Carmakers are looking for tools to help dealerships be good social media actors." Software providers, take note.
As a PR pro, I am not enthusiastic about centralized control. Time is one of the most important element in crisis management. Letting a situation simmer while senior management decides how to respond gives a minor discussion in social media snow ball into a major PR disaster. Sometimes a swift response from a worker bee is the best way to calm a social storm. I am trying to think of a major PR crisis that was caused by a rogue franchisee or low level employee, and I cannot think of one. However, I can easily name a hundred PR disasters precipitated by the actions of senior management. It is difficult to believe that trying to control the social media of franchisees it going to enhance engagement with one's customers.

Friday, March 08, 2013

Advertising is cheaper than comment spam

Now that I have begun to post more regularly to this blog I have seen a surge of comment spam. Sigh.

Sadly it appears to be coming from humans rather than bots. So someone is paying for humans to do this, or has purchased fancy bots.

You know what would be cheaper and actually effective? Would generate site traffic to your website and generate good will? Paid advertising.

You can buy a week's worth of advertising on low traffic blogs from Blogads for as little as $1000. Or you can purchase a sponsored post on Reddit, which will appear on the top of the sub-Reddit you select, prices begin at $20. Or you can purchase some keywords on Google, Yahoo, or any other search engine.

What a great name for a Communications blog!

Say no to mean, I Say What I Mean, but I Don't Say it Meanly The thoughts and words of Diana M. Rodriguez

 She has some excellent tips for email, my personal favorite:
Don’t #2 Texting acronyms: Many college students will be in for a rude awakening if they believe that acronyms that are used in text messages are acceptable when writing business emails. For example, using the acronym “GTG” for “good to go” will not be accepted or understood. In an office environment is best to stick with clear, concise wording and limit the use of abbreviated acronyms that the receiver may or may not understand.
Readers of this blog know that I try to stay away from acronyms of any kind. Between federal acronyms, military acronyms, and technology acronyms, room for confusion is too great. We should try to set a good example for our clients.

Wednesday, March 06, 2013

We sell to people, not search engines

The Guardian has a great piece on the confusion about the hype around content marketing:

The danger for brands getting caught up in this is that they are indeed viewing it as a panacea. Rushing in, rather than remaining firmly focused on their customer, their interests, passions, anxieties and hopes, to try and understand what sort of content they're interested in. 
Most importantly, why they'd ever want to hear it from you and why you're bothering producing it in the first place. 
If the answer to that question is "to drive SEO, to get round the Google Panda update, to help social sharing, to reduce our bounce rate on our website", your move into content marketing is only going to benefit the content marketing salesmen.
It is useful to have a library of keywords and a social media calendar to give your social media effort form; but if you don't engage your audience it is just so much more blather on the internet. When you write you should have a specific audience in mind. It makes it easier to write meaningful prose.

Friday, March 01, 2013

NIST asks for help in building cybersecurity framework

NIST to build cybersecurity framework, with your help
The Cybersecurity Framework will be a set of voluntary standards and best practices to guide industry in reducing cyber risks to the networks and computers that support critical infrastructure vital to the nation's economy, security and daily life, according to the NIST announcement published in the Federal Register. ...
...The first meeting will be held April 3 at NIST headquarters in Gaithersburg, Md. Registration information is available here.
If you have concerns about cybersecuirty or privacy, I urge you to participate in these discussions."

Tuesday, February 26, 2013

Social Media and the Italian election

The Guardian has a tremendous article about How Beppe Grillo's social media politics took Italy by storm. More accurately, it is the story about how Grillo used social media to spread his message of radical populism. Grillo's message resonated with an electorate who feels it has been betrayed by traditional leaders, both political and media. Therefore, social media was the logical tool for spreading Grillo's message.

Head on the internet, and feet on the ground, as Grillo himself puts it.

So what does this mean for the developer of software tools for the federal market? Presumably you have a Facebook page, or a Google Plus page, or at least a Twitter account. Wherever you have established your online presence, you have identified your community. So, when you have an event, invite your followers.

Realistically you can't hold a rally and have thousands of people cheering for your software tools, or web widgets. But you can generate a steady flow of traffic to your booth at the trade show and/or guarantee a full room when you present at a conference or the monthly meeting of a user group. For purposes of building a prosperous company, that is sufficient.

Wednesday, February 20, 2013

Pre-fab online presence

Have you noticed those manipulative Facebook posts, "like" if you hate cancer and so forth? It seems that the more "likes" your posts receive, the higher your EdgeRank. What is EdgeRank you ask?

EdgeRank is an algorithm developed by Facebook to govern what is displayed—and how high—on the News Feed.
Just because someone has "friended" you, it does not follow that you will get to see their posts. Facebook has a complicated algorithim that decides what goes into your feed. You don't see all the material that has been posted by your friends and the pages you have "liked." Facebook, not you, decides what you really like.

So, if you want to build a page with a very high EdgeRank, you post manipulative posts asking readers to support a cure for cancer.

All about those Facebook "like" scam posts

Businesses worldwide are trying to figure out how to best utilise platforms like Facebook, Twitter and Google Plus (haha, na I’m just kidding about Google Plus). They know that EdgeRank, likes, brand exposure and followers are important, even if they don’t know exactly why or what to do with it.
So a social media consultant manufactures a page with a high edgerank and sells it to some business who wants a page with high EdgeRank, but does not know how to build it. You know what would be cheaper and more effective than buying a pre-fab fan page from a social media consultant? Building a page on Facebook, putting interesting content on that page, and then buying advertising from Facebook to generate traffic, and ultimately EdgeRank. Sometimes paying the Facebook toll is the superior solution.

Thursday, February 14, 2013

NIST issues RIF for Cybersecurity Framework

NIST has issued a RIF for Cybersecurity Framework (PDF), which will soon be published in the Federal Register. The Information Technology Laboratory of NIST has created a web site for Cybersecurity Framework.

Interested parties need to study the Request for Information, and make whatever response they deem appropriate. Those with questions and concerns should contact  cyberframework@nist.gov.

Most of us can content ourselves with watching the Cybersecurity Framework website. I am hoping to attend the local events.

The Cybersecurity Framework

I suggest that everyone who is interested read the Executive Order -- Improving Critical Infrastructure Cybersecurity before you read the news coverage. It is not long and is reasonably clear.

Clearly, much depends upon how this is implemented. I would encourage all those who are interested to participate in the process. Now is the time to speak out, before the Executive Order is implemented.

I would draw particular attention to Section 7:

Sec. 7. Baseline Framework to Reduce Cyber Risk to Critical Infrastructure. (a) The Secretary of Commerce shall direct the Director of the National Institute of Standards and Technology (the "Director") to lead the development of a framework to reduce cyber risks to critical infrastructure (the "Cybersecurity Framework"). The Cybersecurity Framework shall include a set of standards, methodologies, procedures, and processes that align policy, business, and technological approaches to address cyber risks. The Cybersecurity Framework shall incorporate voluntary consensus standards and industry best practices to the fullest extent possible. The Cybersecurity Framework shall be consistent with voluntary international standards when such international standards will advance the objectives of this order, and shall meet the requirements of the National Institute of Standards and Technology Act, as amended (15 U.S.C. 271 et seq.), the National Technology Transfer and Advancement Act of 1995 (Public Law 104-113), and OMB Circular A-119, as revised.

What goes into the frame work and what is left out will determine what sort of cyber culture we will live with. And by "we" I don't merely mean Americans, this framework is sure to affect the entire industry.

The Executive Order clearly  requires a consultative process that will include a public comment process. Section 5 sets for the privacy and civil liberties protections that are to be based on the Fair Information Practice Principles. Privacy and civil liberties advocates would be well advised to familiarize themselves with these principles.

I would also note the deadlines the Executive Order establishes (listed in order of the deadlines):
Within 90 days of the publication of the preliminary Framework, these agencies shall submit a report to the President, through the Assistant to the President for Homeland Security and Counterterrorism, the Director of OMB, and the Assistant to the President for Economic Affairs, that states whether or not the agency has clear authority to establish requirements based upon the Cybersecurity Framework to sufficiently address current and projected cyber risks to critical infrastructure, the existing authorities identified, and any additional authority required.
(b) If current regulatory requirements are deemed to be insufficient, within 90 days of publication of the final Framework, agencies identified in subsection (a) of this section shall propose prioritized, risk-based, efficient, and coordinated actions, consistent with Executive Order 12866 of September 30, 1993 (Regulatory Planning and Review), Executive Order 13563 of January 18, 2011 (Improving Regulation and Regulatory Review), and Executive Order 13609 of May 1, 2012 (Promoting International Regulatory Cooperation), to mitigate cyber risk. The Secretary shall coordinate establishment of a set of incentives designed to promote participation in the Program. 
Within 120 days of the date of this order, the Attorney General, the Secretary of Homeland Security (the "Secretary"), and the Director of National Intelligence shall each issue instructions consistent with their authorities and with the requirements of section 12(c) of this order to ensure the timely production of unclassified reports of cyber threats to the U.S. homeland that identify a specific targeted entity.
(c) To assist the owners and operators of critical infrastructure in protecting their systems from unauthorized access, exploitation, or harm, the Secretary, consistent with 6 U.S.C. 143 and in collaboration with the Secretary of Defense, shall, within 120 days of the date of this order, establish procedures to expand the Enhanced Cybersecurity Services program to all critical infrastructure sectors.
Within 120 days of the date of this order, the Secretary and the Secretaries of the Treasury and Commerce each shall make recommendations separately to the President, through the Assistant to the President for Homeland Security and Counterterrorism and the Assistant to the President for Economic Affairs, that shall include analysis of the benefits and relative effectiveness of such incentives, and whether the incentives would require legislation or can be provided under existing law and authorities to participants in the Program.
(e) Within 120 days of the date of this order, the Secretary of Defense and the Administrator of General Services, in consultation with the Secretary and the Federal Acquisition Regulatory Council, shall make recommendations to the President, through the Assistant to the President for Homeland Security and Counterterrorism and the Assistant to the President for Economic Affairs, on the feasibility, security benefits, and relative merits of incorporating security standards into acquisition planning and contract administration. The report shall address what steps can be taken to harmonize and make consistent existing procurement requirements related to cybersecurity.

Sec. 9. Identification of Critical Infrastructure at Greatest Risk. (a) Within 150 days of the date of this order, the Secretary shall use a risk-based approach to identify critical infrastructure where a cybersecurity incident could reasonably result in catastrophic regional or national effects on public health or safety, economic security, or national security. In identifying critical infrastructure for this purpose, the Secretary shall use the consultative process established in section 6 of this order and draw upon the expertise of Sector-Specific Agencies.

(e) Within 240 days of the date of this order, the Director shall publish a preliminary version of the Cybersecurity Framework (the "preliminary Framework"). Within 1 year of the date of this order, and after coordination with the Secretary to ensure suitability under section 8 of this order, the Director shall publish a final version of the Cybersecurity Framework (the "final Framework").
(c) Within 2 years after publication of the final Framework, consistent with Executive Order 13563 and Executive Order 13610 of May 10, 2012 (Identifying and Reducing Regulatory Burdens), agencies identified in subsection (a) of this section shall, in consultation with owners and operators of critical infrastructure, report to OMB on any critical infrastructure subject to ineffective, conflicting, or excessively burdensome cybersecurity requirements.
I trust that those tasked with creating the Framework will follow the excellent example of the Federal XML Work Group by setting up a website where the rest of us can follow their work. It is particularly important that the minutes of their meetings be posted in a timely manner and that their email discussion groups be publicly posted. This will build trust and increase the chances of a smooth adoption and implementation of whatever Framework is established.

Wednesday, February 06, 2013

Blog around the Potomac

Inside Adams (from the Library of Congress) talks about football and turf grass.

Appian posts a guide to modeling and reporting.

Ted Voss talks about the federal mobile computing summit.

Fit & Finish talks about Achieving Balance and Harmony on Your Next Digital Project - Introducing "The UX Chakra Model"

Celia Kang reports that Mobile Internet use expected to surge
And people will use their mobile devices more than home computers to access the Internet.
This reflects what I have been hearing at local tech events.

Saturday, February 02, 2013

In defense of social media experts

The Onion has a very funny video on social media experts.

So what is the value of social media experts? Why would anyone hire us? The genius of social media experts is understanding online conversations. Our skill is knowing how to present content in such a way that amplifies its impact. Lets take a well known example. Someone, no one knows who, secretly filmed Mitt Romney at a fundraiser where he said that 47% of Americans would not support him because there were dependent upon government handouts. And there the matter would have rested, on an obscure YouTube channel where almost no one would see it. Even the most sensational content needs promotion.

As we all know, a certain James Carter chanced upon it while surfing YouTube. Carter forwarded the video to a reporter at Mother Jones Magazine, and the rest is history. Carter did this as a Democrat, and a loss leader for his political consulting business. So if anyone wants to know the value of what we do, here it is. We take content that would other wise remain obscure and pitch it to someone, traditional media or online community, where people would be interested. It is very similar to traditional media relations, where you take a client's story and pitch it to the news organization that would be interested.

Done properly, there is great value in social media consulting.

PR FAIL

Ryanair's new comms chief to eschew social media
Noting the existence of more than one fake Ryanair account on Facebook and Twitter, which have significant consumer followings, Kiely said: 'A Facebook account would not be helpful to us, as we would have so many people looking for a response.'
He called the social network a 'two-way tool' and said maintaining a dedicated account would probably mean 'hiring two more people just to sit on Facebook all day'.
Presumably, responding to the public is what a company hires a communications chief to do. Or does he suppose that he can just issue statements to the traditional news media, which they would duly print, and take no account of the general public, also known as Ryanair's customers and potential customers?

If responding to the public requires you set up a Facebook account and respond to their concerns all day, then that is what you need to do.

Friday, February 01, 2013

A professional looking press release is not the same as an effective press release

If you want to write a press release that actually gets placed with a news organization, don't model your news release on other news releases, model it on the style of the news organizaton you want ot place it with. If you want to place your story in the Washington Post, write like the stories you see in the Washington Post.

If you go to a trade show you will see hundreds of press releases, and they all read the same. It is truly a pity, because most of them have interesting stories to tell.

Too many press releases are written to be professional looking rather than newsworthy. If you put the phrase "leading provider of" in the first paragraph, you need to rewrite your release. Describe your company in the simplest way possible, say you are a content management company, or financial software company, or SaaS provider, or something the reader can easily understand.

Put your news in the headline or at least the first paragraph. It is astonishing how often this obvious technique is overlooked.

Here is an easy test to find out whether your news release is effective, give to a friend or family member and ask if they understand it. If they don't, it needs to be rewritten. Even the most technical stories can be communicated to a lay audience.

No one will struggle to understand what your product or service does. No one will struggle to understand why it is newsworthy.

Wednesday, January 30, 2013

Social Media is your friend if you will make it so

Tom Foremki has some advice for marketing people and others who won't join Facebook, Twitter.
If it has to do with your job, then you need to join them. You have to be in them to know them.
I have to admit, I was shocked by his report. I thought that by now everyone in PR and marketing communcations had caught on that there was this thing called social media and it offers tremendous opportunities for engagement and tremendous risks for those who ignore it. I could understand that back in 2004 marketers had still not caught on to the importance of social media; but surely now people would understand. Even more puzzling is that Foremski operates out of Silicon Valley, where one would imagine social media adoption would be at its highest. Can it be that the Potomac area is ahead of Silicon Valley in this one respect?

As Foremski points out, you don't have to actually participate, you can just lurk. But understand, your competition understands the value of social media. We understand how, by the use carefully chosen key words, we can attract additional site traffic. We understand how we can use Facebook to highlight client news. We understand how to use Twitter to engage and build community.

More to the purpose your competition is familiar with the many tools of social media to analyze online coverstiaons.

Marketers and PR pros can no more ignore social media than they can ignore the news media. It is part of presenting our clients to the general public. Anyone still holding back should listen to For Immediate Release, the podcast by the celebrated duo of Neville Hobson and Shel Holtz, which talks about the intersection of public relations and social media.

Tuesday, January 29, 2013

Telling the world about Modern Monetary Theory



Mike Norman does not think that MMT advocates are doing a very good job at communicating the concept of fiat currency. He criticizes MMT advocates as being too wonky for the lay audience. I agree with him only in one respect. Nowhere on the Web is there a brief catchy definition of MMT. Here is one my friends and I put together, which will have to do until we come up with something better.
Modern Monetary Theory is a school of economics asserting that:
-- The currency itself is a simple public monopoly; -- Governments provision themselves by creating taxes that cause people to sell real goods and services to get the funds they need to pay their taxes, and then by purchasing the goods and services they desire with their otherwise worthless currencies;
-- Since the economy needs the government's money to pay its taxes, the value of the currency depends on the prices govt. pays when it spends;
-- For a given size of government, unemployment is the evidence that the government is either overtaxing the economy, or spending too little to compensate for any residual desire to save;
-- Governments with fiat currencies create money at will when they spend, and destroy money when taxes are paid, further indicating that taxes function to regulate the economy, and not to collect revenue per se; 
-- The currency is a governmental tool that in a democracy is created and maintained to promote public purpose, and to provide for the general welfare.
We know, this needs to be shorter. Our real problem is the problem of shifting public debate from an idea that, however obviously erroneous, has been implanted in the public mind for decades: that the federal budget bears any resemblance to a household budget. Shifting public opinion is a little like turning an ocean liner, it cannot be done quickly.

I had never heard of Modern Monetary Theory until the spring of 2010, when I atteneded the Fiscal Sustainability Teach-In Counter Conference; which was organized to counter a Pete Peterson anti-Social Security conference that was organized for the same day. As I recall, Warren Mosler opened the conference and just blew me away with his presentation on Modern Monetary Theory. It was like watching little Toto pulling back the curtain. When I found out that Mosler was running for the US Senate from Connecticut, I immediately offered my services and found my self managing his Senate campaign.

Thus I found myself in the position of having to explain MMT to hundreds of voters who were not interested in economic theory, but were interested in policies that could lead to economic recovery. I heard all the common Weimar inflation fear mongering, but the real problem was getting heard at all.

Warren Mosler's campaign was a turning point, and I am very proud of the role I played in it. We managed to catapult his ideas for economic prosperity into the mainstream, specifically his idea for a FICA holiday. Unfortunately it was only a tiny FICA holiday, which is why the recovery was so muted. Even more unfortunate, the FICA holiday has ended, withholding has gone up with its deleterious effect upon our economy.

Pete Peterson and his fellow deficit hysterics have been pouring money into his propoganda machine, buying politicians, think tanks, and even journalists to parrot his talking points. MMT is limited to a group of determined bloggers, mostly eonomists, trying to ge the word out.

So it is remarkable that we were able to catapult the idea of the Platinum Coin into the mass media, at least for a few weeks. Still, we need to do a better job of getting the word out. I am working on putting together a MMT talk show. Send word to marshall@prestovivace.biz if you would like to know more.

Edit -
There is a great discussion of this over at Mike Norman's blog.

Tuesday, January 15, 2013

Games

At tonight's meeting of Net Squared there was a great deal of discussion about games. Both panelists and members of the audience seemed to think that games are a great way to cultivate your audience and engage your community. I had not previously considered the community aspect of games, but this is certainly something I will have to explore.

Thursday, January 10, 2013

Clarissa Peterson talks about Content Strategy for Responsive Websites

Clarissa Peterson spoke to the January meeting of Web Content Mavens about building responsive websites. A responsive website is one that automatically adjusts the display to suit the device of the user, whether it be a common cell phone, or a giant screen desktop. Obviously this poses many challenges for web designers.

She opened her presentation by observing that "websites for mobile mostly suck". She further observed that "mobile web strategy is the same as web strategy, but without ignoring mobile," and that responsive web design is where we are going."

The Boston Globe one of the first responsive web sites, it easily adjusts the display to suit the user's device.

Adaptive technique is how you adapt content arrangement to display on different screen sizes.

Peterson observed that there are a lot of really bad responsive websites, going on to say that, "it's not like we nailed web design before we tried responsive design."

Peterson suggested that designers keep in mind the context in which people are viewing information and discard the idea that people only use mobile for activities on the run. She went on to point out that there is no mobile web, there is only one web, which we view in different ways.

Not all cell phones are smart phones, Peterson pointed out that you have to accommodate those users. (As someone who has an old fashioned cell phone, this was a welcome observation. My hosting company, Hostway, in most ways an excellent hosting service, has a webmail system that is virtually unusable with my cell phone.) Peterson said that 17% cell phone users browse the web on their phones, so it is an error to assume that people are using their computers. Indeed, the demarcations between cell phone/tablet/laptop are becoming increasingly blurred.

Peterson observed that the beauty of the web is openness, you want to be available to everyone. Therefore you need content parity, users of cell phones must be able to access your website's content, just as a computer user would be able to view it. She said Consumer Reports is an example of a website that fails to make all of its content available to cell phone users, specifically the recall information is not available to cell phone users.

At this point there were several questions about 508 requirements. Peterson repeated her view that web designers must make their sites available to all, without regard to device or the special needs of the user.

When asked about clients who do not wish to pay for responsive sites, Peterson urged designers to educate their clients about the necessity of responsive design. Audience members agreed that static sites would just have to be completely rebuilt as responsive sites two years down the road.

Continuing to emphasize the need to design for all users, Peterson reminded her audience that iPhones do not read flash, and therefore it was necessary to give iPhone users a non-flash alternative to view content.

Peterson offered examples of good responsive websites:
World Wildlife Fund
Emeril's New Orleans - rare example of good restaurant responsive site
William and Mary University
Department Homeland Security

The Rock Creek Group was gracious enough to offer a site for the meeting plus refreshments. Web Content Mavens is a group of web designers. If your company is seeking a way to reach out to this community, sponsoring a meeting or offering hospitality would be an economical way to do so.

Monday, January 07, 2013

Why PR workers keep doing those annoying things

Roy Greenslade writes about PR tactics that are annoying and counterproductive. Why do we keep doing these things?
And then there are emails telling me that X is flying into London - someone I've never heard of from a company I've never heard of - and offering me an exclusive opportunity to interview him or her. Does this ever work?
I have done this, and yes, it does work occasionally. Even though you may never have heard of my client, your readers would be interested. This is because my client has a product or service that your readers are interested in, even though they have not heard of my client. I know this because I have read enough of your work to be conversant with the interests of your audience. This is precisely the process that transforms nobodies into somebodies and, frankly, why I was hired.

I still make telephone calls, because I rarely place a story without telephone work. The day I can place a story without a telephone call is the day I stop making calls. Email is far more time efficient.

As for the rest of it, offering an exclusive when it isn't really an exclusive is appalling PR malpractice, and I am very sorry to hear that people are doing this. When I offer exclusives, I usually put a time limit on it, as in, "This is an exclusive, let me know by close of business by tomorrow if you want it." Obviously if a reporter is not interested in the story I will start sending it around. As for jargon and buzzwords, we all struggle with them, which is why IABC created this very amusing video:

Thursday, December 13, 2012

Blog around the Potomac

Shamun Mahmud writes about Security Requirements in Government Cloud Computing and alerts us to the creation of the Cloud Standards Customer Council, and the Cloud Security Alliance.

Van Ristau writes about Ransomware.

Kendall Clark describes the latest work on Stardog (an RDF database), now with SPARQL 1.1.

Jay Selway talks about the complexity of simplicity, including an important principle of mine, "No jargon or compu-speak.

Richard Greco reminds of the risks of unsecured smart phones. Infographic: 20 Years of Technology Innovation

Ronan Wisdom talks about using RFID for healthcare compliance.

David Sprott advises us not to treat business audiences as dummies when we explain Service Oriented Architecture (or anything else for that matter).

Lastly the brilliantly named Flack Ops talks about the curious case of the memo sent out by the International Academy of Compounding Pharmacists, and the best take yet on the recent Presidential election.

Tuesday, October 30, 2012

Disaster PR done right

Bill Gerth, Comcast Cares
XFINITY WiFi hotspots are listed here . Non XFINITY Internet customers will need to click on Complimentary Trial Session
This is a perfect example of public service in time of trouble. It will introduce people to Comcast in such a way as to make a great impression.

Well done Comcast.

Friday, October 19, 2012

Pitching an op-ed to the New York Times

Of all the hoopla about Greg Smith's new book I confess that the process of pitching an op ed to the New York Times was what caught my eye:
Smith decided to submit his piece to the op-ed page of The New York Times — the publication he thought “would have the most impact.”

When submitting his piece to oped@nytimes.com resulted in no response, Smith tried again — this time directly writing to a handful of editors. By the next morning, Smith had gotten the green light.

So the New York Times gets the editorial equivalent of a bolt of lightening and no one recognizes it until he sends it to specific people. This is my experience in media relations. If you follows the procedures laid out by news organizations you, and your client will get ignored. In order to catch their attention you have to send your material to a specific person.

Thursday, October 18, 2012

Getting to know SEO

Recently I have begun to research SEO in a much more detailed and comprehensive way. SEO is like those piano exercises from Czerny; not music, but necessary techniques to play music.

So it is necessary to develop libraries of key words to include in your online writing; but at the same time not focus on those keywords. It is necessary to cultivate links, but not spam them. It is the difference between planting a garden and rolling out astroturf.

Matt McGee's piece in Search Engine Land, Ex-Googler: “To Please Google With Your SEO, Forget About SEO” indicates that this is the correct way to think about SEO. You can't forget SEO, no more than you can forget technique when playing music, but you can't let SEO guide your online communications. It is necessary to write for people, not software bots.

Thursday, February 16, 2012

New to me local blogs

EDM: effective database management, This weblog is focused on the association management system (AMS) software market. The objective of this blog is to provide a forum for dicussing issues that affect the AMS market and the associations that use off-the-shelf AMS software packages.

Acronym, the blog of the ASEA

Privasoft

Monday, February 13, 2012

Begging the question

Beg the Question
"Begging the question" is a form of logical fallacy in which a statement or claim is assumed to be true without evidence other than the statement or claim itself. When one begs the question, the initial assumption of a statement is treated as already proven without any logic to show why the statement is true in the first place.


I always get this wrong.

Monday, November 28, 2011

New to me local tech blogs

Appian Insight, all about BPM

Webs.com blog, with a good post about SOPA.

Identika, video production, social media, and web development

The AKG Blog, all about SharePoint

Essential Share Point from Susan Hanley

From the Library of Congress: Inside Adams, science, technology, and business.

Jim Bland, about all things tech, business, and economic.

Monday, November 07, 2011

Micro trends, the small forces behind tomorrow's big changes

I have just finished Mark Penn's book about how small groups can have a big impact on our culture, both from a political and commerical point of view. Penn is best known for his work for first Bill and then Hillary Clinton. I was delighted to discover that Penn shares my admiration of V.O.Key Jr.

I love how this book eviserates sterotypes, such as the anti-social engineer. Penn documents how technology culture is super social. (As an aside I would suggest that this socialbility predates the internet, the technically inclined have always had their clubs and hobbyist groups, it is just that no one paid attention until the Internet became popular.)

Penn also demolishes the stereotype that most annoys me, that women are not an important factor in technology. Penn points out that women outspend men on technology 3 to 2. That is quite a gap, and I am grateful to Penn for pointing out that technology marketing has yet to adapt to this. Even in such basic matters and product design and testing, women are invisible. For example it seems that the first video conferencing systems were not calibrated to pick up the voices of women, we were literally invisible.

Penn's book deals with mass market products; but I would point out that women are also ignored by companies in the enterprise technology sector. Even though women have played key roles in the procurement of technology in the federal government for decades, and even though there have been women editors directing reporting on enterprise computing for decades, marketers for these companies persist in acting as if we do not exist. Why?

I find Penn's writing about politics less persuasive. I certainly concur with his suggestion that our elites are hoplessly out of touch with popular opinion. Indeed, I would love to know what Penn makes of the Occupy movement. Where I part company with him is in his discussion of swing voters. Penn continually conflates independent voters (actually non-affiated is a better and more accuarate term) with Independent voters. Penn capitalizes Independent and this creates confusion. Independents are actually a political party in several states, including Connecticut. It is true that the Independent party of Connecticut did not nominate anyone for US Senate in 2006, the year that Penn was adivisng Lieberman, but it is a significant force in Connecticut with many elected leaders at the town level.

Penn's book was written in 2008, which may account for why he has failed to pick up on the growth of emergent parties as a crucial micro trend. In 2010 Elliot Cutler, an independent candidate for Governor of Maine, came in second with 30.9% of the vote. In every state emergent party candidates have been gaining support. While they have yet to win at the state wide level, political observers ignore the emergent party vote at their peril.

Women will love this book. Penn understands that women exist, that we have opinions, that we have both purchasing and political power and that the powers that be ignore us at their peril.

Tuesday, October 18, 2011

Financial Services PR FAIL

So who is advising the financial services industry on their public relations, Lord North? Marie Antoinette? Wile E Coyote? The collective reaction to the Occupy movement has been a study in thud and blunder.

First we have the spectacle of the swells sneering from the balcony at the protesters on the sidewalk. Then members of the CBOT thought this gesture would be cute.

Here in Washington, DC we have been treated to the antics of a agent provocateur so stupid that he did not know better than to write a magazine article bragging about his crime.

A CEO asks his reporter friend to check out Occupy Wall Street to see if they are dangerous. Obviously they are not dangerous. Demonstrators have been pepper sprayed, beaten with batons, assaulted by a plain clothes officer, and run over by a police motorcycle. In spite of all this their non-violent discipline has held. If they were going to be violent, that would have happened by now.

And why has Mayor Bloomberg decided to play the part of a twenty first century Bull Connor?

There have been the comparisons to the hippies of the late 1960's. Take it from someone old enough to remember, there is no resemblance. The coalition of people supporting these protests is wide and deep, witness all the pizzas that have been ordered for the demonstrators and the donations, both in kind and monetary that have been made. That never happened in the 60's. Witness of the small acts of support, such as cab drivers who turn off their meter when taking riders to the demonstration or the sanitation workers in San Francisco who returned personal items to demonstrators after the police had tossed them. Such things never happened in the 60's.

The incident at Citi Bank was the first incident I have head of where a customer was arrested for trying to close her account; but it seems there have been previous incidents of this. Why police departments go along with it I will never know.

Anyone who thinks that the Occupy movement bears any resemblance to the Tea Party is encouraged to read this post by Peter Daou.

Certainly the financial services industry has been ill served by their trade press, take this unfortunate editorial in Investment News. While it concedes the demonstrators have a point it characterizes them as misguided and attention seeking.

With over 1,549 demonstrations in this country, and hundreds more around the world, the Occupy movement is already a very serious movement. Its impact will go way beyond electoral politics.

So here is my advice for anyone in the financial industry who would be interested:

Reexamine your business model.

Do nothing inflammatory in the present environment. For example, on November 5th protesters will be closing their bank accounts. DO NOT call the police and have them arrested. DO NOT think that you can control this story. Almost every protester there will be carrying a video phone, do not give them anything to film. Have extra staff there to handle the additional traffic and close the accounts as fast an efficiently as possible. Anything else will generate a storm of bad publicity that will haunt your company for decades to come.

Listen to the protesters in their own voices. This Twitter list follows protesters from all over the world.

Read the following reality based economics blogs:
Mosler Economics
Naked Capitalism
New Economic Perspectives

Above all recognize that you are in a new environment and that the old rules do not apply.

Edit -
Slightly off topic, but I thought that Jonathan Bernstein had an interesting take on Margin Call.

Sunday, July 17, 2011

Fall of the House of Hubris

Few things are as satisfying as watching a bully go down. I have been following Murdoch since I read Rupert Murdoch: The Untold Story of the World's Greatest Media Wizard. It was pretty clear years ago that News Corp was breaking the law. There is no legal way News Corp properties could have gotten access to phone conversations of members of the royal family. Once the royal family brought a suit it was just a question of time before the discovery process would begin the great unravelling.

Of course what changed the tide was the revelation that News of the World reporters had hacked the cell phone of a murdered girl. All of a sudden ordinary British people began to realize that secret police journalism did not just apply to politicians, members of the royal family, and celebrities. Suddenly they realized that they could be spied on by News Corp operatives.

I really don't see how the Murdoch family survives this. Now American celebrities are bringing action against News Corp and the FBI has begun a preliminary investigation. The investigation has taken on a life of its own.

Those of us who were in Washington, DC the summer of 1973 recognize all the signs of a great implosion. At first it seems incredible that such a bully can be brought down until it seems inevitable.

Major kudos to The Guardian, who has been with this story from the beginning and persevered when everyone else was too intimidated to touch it.

Mark Steel has a hugely entertaining take on this, but I have to disagree with this part:
So the newspaper will investigate itself, the police will investigate themselves and the politicians will be investigated by an inquiry set up by themselves. They are all keen on stringent law and order so maybe this is their plan to speed up the justice system. Instead of costly trials the accused will be told to hold an inquiry into themselves, and come back in three years and let us know if they did anything wrong or not.


No, not this time. As I said before, the investigation has taken on a life of its own. As I write this advertisers are fleeing, investors are dumping stock, institutional investors are questioning the role of members of the Murdoch family. And that does not even allow for News Corps' continuing legal troubles. This is somewhere between Watergate and Enron. I can't see the corporate survival of the Murdoch family and I would not be surprised if the corporation itself is broken apart, unless if falls apart.

Edit - Murdoch's Pirates: Before the phone hacking, there was Rupert's pay-TV skullduggery

Wednesday, July 06, 2011

FounderCorps

Tein Wong alerts us to a new organization for entrepreneurs:

Managed by experienced technology entrepreneurs for the benefit of entrepreneurs, FounderCorps has already assisted a number of community groups and Universities in business formation and mentorship activities, including George Mason University, George Washington University, University of Maryland, Startup XLR8R and others.


This sounds very exciting and I am going to try to find out more.

Thursday, May 19, 2011

How not to recruit your sock puppets

First of all, don't use sock puppets. Cultivate your human online supporters.

Second of all, don't use Craigslist. You will get caught.

Use LinkedIn, Plaxo, Facebook, Twitter, etc. That is what they are there for.

Also, don't use sock puppets, human or bots. It is just pathetic.

Monday, May 09, 2011

The problem with conference sponsors

Dustin Marx
One of the most significant stories leading up to last year's JavaOne was Google's withdrawing from participation. Although the conference turned out to be a huge success in terms of quantity and quality of technical content, this content would undoubtedly have been enhanced by the availability of Google-led presentations.


This is the first I have heard of this and obviously do not have any opinion about it; save that it illustrates one of the difficulties of working with sponsors.

Tuesday, May 03, 2011

Congratulations Scott Pelly

CBS: Scott Pelley named anchor of "CBS Evening News"

From Scott Pelly's interview with Federal Reserve Chair Ben Bernanke:
Asked if it's tax money the Fed is spending, Bernanke said, "It's not tax money. The banks have accounts with the Fed, much the same way that you have an account in a commercial bank. So, to lend to a bank, we simply use the computer to mark up the size of the account that they have with the Fed. It's much more akin to printing money than it is to borrowing."

"You've been printing money?" Pelley asked.

"Well, effectively," Bernanke said.


That, right there, captures the essence of Warren Mosler's book and Modern Monetary Theory. With any luck, Pelley will have a chance to develop that on CBS Evening News.

Thursday, April 07, 2011

New to me local tech blogs

Learning .NET, from Christopher Steen

Privasoft FOIA Blog, Through software and services, Privasoft transformed the way information disclosure teams, like FOIA & ATIP offices, comply with legislative, regulatory and internal requirements.

The MurkyGrey blog, Survive and thrive in software startups

Project Performance Corporation, part of the AEA Group

Wednesday, March 30, 2011

Sharing documents with Google Docs

Until this past month I was a great believer in Google Docs. I use them extensively, they are ideal for collaborating on press releases and similar documents.

And then this past month I started having troubles with the share function. When I send email permissions to share documents, the recipient cannot gain access. This is true even for recipients with whom I have previously shared documents.

Anyone else having similar difficulties?

Thursday, March 24, 2011

Call for speakers and the day's Health IT news

The Healthcare IT Guy: Speakers needed for Business Intelligence & Analytics for Healthcare Conference & Exhibition (July 11-12 in San Diego)

Medgadget: Pathogen Covered Scrubs Bring Style to Your Clinic

EMR and HIPAA: Operating System of Healthcare IT

Healthcare Technology News: Direct Project Specifications Achieving Widespread Adoption: Could Positively Impact Care Coordination Soon for Millions of Americans

Via HITsphere

Friday, March 11, 2011

Aeolus String Quartet

The Aeolus String Quartet will be preforming works by Beethoven, Mendelssohn, and Bartok on March 20th at 2 PM at The United Church.

Be there or be square.

Monday, March 07, 2011

Today in Federal IT

Mark Amtower has some thoughts on defending your marketing budget in hard times.

Tom Temin finds out how his broadband service measures up courtesy of the FCC.

John Zyskowski gives us a wrap up of the recent RSA conference.

William Matthews: CIA blames 'technical difficulties' for website crash

NASA Now: Solar Storms.

Via Fedsphere created by Netspective.

Wednesday, March 02, 2011

Effective book promotion?

Clients From Hell is running a contest; retweet their book promotion and you have a chance to win a MacBook Air. They are getting plenty of retweets, and I suspect traffic to their site; but is it translating into interest in the book?

If it does we may be seeing more opportunities to win a MacBook Air.

Monday, February 28, 2011

Assessing credibility

I must dissent from Jim Horton on this one. Mere anonymity, or the more common pseudonymity, does not necessarily detract from an author's credibility.

As a reader I ask myself does the writer offer a basis for their consclusions? Are their sources on the record? Do they refer to documents that are publicly available? These are the kinds of things that weigh with me.

Health IT blogging, HIMSS edition

David Blumenthal addresses HIMSS Interoperability Showcase

ePrescribing, incentives and penalties

Lab Soft News: When to send out health alerts; it's complicated.

Fierce Health IT: HIMSS Analytics survey shows uptick in hospital readiness for meaningful use

Neil Versel: Video: athenahealth’s Jonathan Bush at HIMSS11

eHealth: Social Media at HIMSS

HISTalk: HIMSS wrap up.

From HITShpere, via Shahid Shah.

Friday, February 25, 2011

Cheap shot dot com

The Guardian
A new website promises to shine a spotlight on "churnalism" by exposing the extent to which news articles have been directly copied from press releases.

The website, churnalism.com, created by charity the Media Standards Trust, allows readers to paste press releases into a "churn engine". It then compares the text with a constantly updated database of more than 3m articles. The results, which give articles a "churn rating", show the percentage of any given article that has been reproduced from publicity material.


First of all, congrats to the PR team at Churnalism for such a great story placement.

There is nothing wrong with using a press release in a news article. The test should be the information in the press release news; that is, is the material accurate, new, interesting, relevant, and compelling. If so an editor should use it; it not an editor should discard it.

UPDATE: Shel Holtz said this so much better.

Wednesday, February 23, 2011

Prank phone calls

It seems a pro-union activist, pretending to be David Koch, called Gov. Scott Walker and recorded the result. How much of an embarrassment this will be I cannot say; but it demonstrates the range of activities open to online activists and the sort of thing we need to prepare our clients for.

I believe that it is illegal in Maryland and a few other states to record a phone conversation without the consent of both parties.

Tuesday, February 22, 2011

The power of social media and the Internet

Clearly social media is extremely powerful, otherwise the Egyptian government would not have cut access to the internet, neither would the US government put out solicitations to subvert it.

Honestly, astroturf is for amateurs.

Tuesday, February 15, 2011

Marylene Dosse to play the high romantics

French pianist Marylene Dosse will preform works by Franz Liszt, Schumann, Rachmaninov, and Chopin on March 4 at 8 PM at The United Church.

I am looking forward to it.

Thursday, February 10, 2011

New to me local tech blog

Arxan CTO Musings, Discussion on the latest application security developments and issues, including piracy, code protection, application hardening and cybersecurity.

Well done Google

Quick Google Analytics Tip: Chrome debugging tool
Google recently launched the Google Analytics Tracking Code Debugger, and a new debug version of its JavaScript code, ga_debug.js. The good news is, that Google has also put together a nifty little Chrome extension for the tracking code debugger, which uses the new script so that you don’t have to re-tag any content.


Well done. Google's strength is its responsiveness to users and developers.

Wednesday, February 09, 2011

Layer 7 blogs

Layer 7, a software development company (XML, cloud computing, SOA, and so on) has a whole flotilla of blogs:

Layer 7 company blog

Scott Morrison

Adam Vincent

Francois Lascelles

Well done Layer 7.

Saturday, February 05, 2011

Dan Snyder's image problem

Dan Snyder, owner of the Washington Football team, has a very serious image problem. By a series of ill advised actions, Snyder has cast himself in the role of the rich bully.

Most recently, in response to this farcical article in the Washington City Paper, he threatened to sue the paper, calculating that the cost of litigation would force the paper to fire the reporter. It has backfired on him in a big way.

To their everlasting credit, the owners of the Washington City Paper, Atalaya Capital Management, has refused to back down. Public opinion is overwhelmingly on the side of the paper and a legal defense fund has been established.

As Bob Somerby teaches us, reporters develop narratives and follow scripts. Even before this latest blunder, Dan Snyder had cast himself in the role of the sports owner bully that everyone loves to hate. His suit does not appear to have merit and pressing it will have a devastating impact on his reputation and the franchise. If there is one thing the news media hates, it is the misuse of libel law to force a publication to fire a reporter. Dan Snyder is now in a no win situation.

It does not have to be this way. Dan Snyder does not have to be the bad guy. But in order to turn this around he needs to take dramatic action to change the narrative that has been developed around him.

In my opinion he needs to drop the lawsuit. That will not change his image, but it will end the current controversy. Beyond that, he needs to make a series of dramatic gestures to indicate that he has heard the publics's concerns and is taking them to heart.

First of all he needs to change the team's name. That would be the sort of big gesture that changes the narrative overnight and would force both the news media and general public to take another look at him. Next he needs to look at his present charitable contributions and look at ways he can communicate his commitment to his favorite causes. In addition to his present contributions, he could participate in any of the many walks for cure for breast cancer, or any other cause dear to his heart. This would show a personal commitment over an above the ability to write a big check.

Most of all someone close to him needs to explain you don't need to win every battle, just the big ones. Or, as the Rolling Stones once put it, "You can't always get what you want, but if you try sometimes, you just might find, you get what you need."

Friday, February 04, 2011

KM World: Call for Speakers

KM World 2011

November 1 - 3, 2011
Washington Marriott Wardman Park
Washington DC

By co-locating with Enterprise Search Summit Fall, Taxonomy Boot Camp and Sharepoint Symposium , KMWorld 2011 provides attendees with all the essential pieces of the information engine that powers today’s effective enterprise— including knowledge creation, publishing, sharing, finding, mining, reuse, and more. Well implemented and managed, these work together to enable business problem-solving, innovation, and achievement.

Tuesday, February 01, 2011

New to me local tech blogs

Spider Strategies

Simply RFID

Aptela

Intellitrack; Inventory & AIDC Software Blog

Lawrence Wilkes on SOA, EA and AM, Commentary on Service Oriented Architecture, Enterprise Architecture, and Application Modernization

David Sprott's Blog, David Sprott is founder of CBDI Forum, a think tank specializing in practices for SOA and architecture led software delivery and management.

Sunday, January 23, 2011

Sara Daneshpour



I saw Sara Daneshpour in concert at the United Church. She opened with Haydn's Piano Sonata in F major. She played with the sparkle, delicacy, and elegance that Haydn requires. Dressed in a long black jacket with a white blouse with a great ruffle, she was perfectly dressed for 18th century music. With any luck a record label will give her a contract for all of Haydn's sonatas.

Also on the program was Chopin's famous Sonata no.2 in B-flat minor. She played the third movement's funeral march with the haunting emotion that it requires. The final Presto followed perfectly from the third movement, and the selection of Chopin's Etude op. 10 no. 12 was in C minor was the perfect choice to follow the famous Sonata no. 2.

After intermission we were treated to Schumann's ABEGG Variations, which was played with the caressing warmth you want to hear in Schumann. She played Frank with wonderful emotion, if you like Frank, which I don't.

She finished with a riveting, disturbing, and compelling performance of Prokofiev's Toccata.

Clearly we will be hearing more from Sara Daneshpour.

Saturday, January 22, 2011

In defense of boring corporate blogs

I am coming across more and more boring corporate blogs. The blog posts consist of new hire and promotion announcements, new products and product upgrades, contract awards and similar fare. The prose is written in the style of classic impersonal corporate press release.

These blogs would be interesting to prospective customers checking up on the company, reporters who were looking for background and similar readers.

In other words, these blogs provide useful information to individuals trying to find out more about the company.

These blogs also help with search engine visibility by continuously providing fresh content.

There is a great deal to be said for "good enough" business writing.

To have a truly excellent blog, the kind that drives traffic to your web site and establishes thought leadership, you really need to work at it or hire an expert. But to simply communicate your news and enhance search engine visibility, good enough is good enough.

The man who lied to his laptop

I recently read the most delightful book, The Man Who Lied to His Latop. I hope that it becomes a of business and technology classic, because it certainly deserves to be.

The central thesis of the book is that human beings are social creatures and that we react socially even when dealing with machines. It also seems that our social relationships with our computers teach us a great deal about our social relationships with out fellow human beings.

I especially recommend the chapter on teams and team building. It seems all those expensive trust building exercises would be better replaced with a weekly pizza party for teams who met their goals.

Professional communicators will be interested in the final chapter on persuasion. Nass talks a great deal about expertise and trust and how, of these two, trust is by far the more important factor.

Slashdot discussions here.

Mozart

January is Mozart month on WETA. I love classical music, Mozart, Haydn, and the composers of the 18th century. It has a delicate clean sound that is so relaxing.

Thank you WETA. Can we get a Haydn month?

Thursday, January 20, 2011

What tech Washington reads

I have a new reader survey. Please take it, it is very helpful in my work.

Click here to take survey

When and why to create a Facebook page

It was recently suggested to me that I create a Facebook page for my company as Facebook has more users than Google.

That, by itself, is not a reason to create Facebook presence. For example, if someone wants to research me or my company, they would do a search on a search engine, not Facebook. Typically Facebook is not used for research.

If you are a consumer goods company, you could use your Facebook page to offer discounts, send out announcements, and otherwise connect with your customers.

If you are a political candidate or political cause, you definitely need a Facebook page. In general, I think that Facebook is an excellent tool for non-profits.

A software company might want to use Facebook to run their user group community, although I don't think it would be the best choice.

But for a small PR agency, a Facebook page just does not make sense.

Just because a tool exists, does not mean you should use it.

Edit -
Jim Horton has written great surveys of corporate use of Facebook and Linked In. He notes that most corporations are failing to integrate their use of social media, that is, link to their Twitter feeds and blogs from their Facebook and/or Linked In page. He also shares my view that it is not necessary for a corporation to have a site on either network.

Monday, January 10, 2011

Business model's and today's Healthcare IT news

Shahid asks what kind of buisness model do you have for your bright health IT idea.

Medgadget has the report from CES 2011.

Fred Pennic has the latest Android App.

HTN blog has Atul Gawande on The Colbert Report.

All courtesy of HITSphere.

Mobile advertising

The Adzookie tell me that they have a new pay-per-click mobile advertising service. I have taken a look at it and it seems like a good service. Readers, if any of you try this, let me know how it works for you.

My congratulations to the Adzookie people for being an early mover on this and good luck with their business model.

There is no doubt in my mind that the future of communications will be centered on the small screen.

Thursday, December 23, 2010

PR blogosphere

I miss the sense of ocmmunity we used to have in PR blogosphere. When I first started blogging there were only a handful of PR blogs and it was possible to read all of them. As our numbers swelled, Constantin Bastura created a Blogdigger Group of all the PR blogs that he knew of. It was great, the most recent entries floated to the top, so you had a sense of the PR zeigeist. You could so a search on a topic so you could see what your fellow PR bloggers were saying about it.

There was also a PubSub listing of top PR blogs, which created a lot of competition in both good and bad ways.

Now there is the Advertising Age list of Marketing Communications blogs. It is useful for research purposes, but does not build community the way the old Bloggdigger list did. The closest thing we have to community nowadays is the For Immediate Release FriendFeed Room. Pleasant, informative, but not the same.

Thursday, December 09, 2010

Well done Microsoft

Deirdre Blake reports that Microsoft's IE9 will offer a Do Not Track feature. (More from IE blog). There is some talk that this is a response to the FTC's recent report on consumer privacy.

There is an interesting discussion at Slashdot, with a sly comment as to why we may not see a similar move by Firefox.

It is great to see a company innovating in response to customer need rather than game the system to see if they can simply find another way to add on a fee for the same product.

Well done Microsoft. I have always said there was a fortune to be made by the compnay who enables us to use the Internet in a way that preserves our privacy.

Monday, December 06, 2010

Vigilante virtual riot

Hackers Target WikiLeaks Foes

"The reason is amazingly simple," said Anonymous member Gregg Housh. "We all believe information should be free, and the Internet should be free," said Housh, in an interview with The New York Times published Monday.


You are attacking sites in the name of an open Internet? Isn't that a little like destroying the village to save it?

Edit -
It seems the anonymous group has decided on much smarter tactics.

The future of communications is mobile

Federal Computer Week has an article on the mobile revolution, pointing out that, "Annual shipments of smart phones matched desktop PCs two years ago and are on their way to doubling to about 250 million units by the end of this year, according to market researcher IDC."

Communicators are going to have to adopt our messages to the small screen and speed up our response times.

Thursday, December 02, 2010

Politics on Twitter

Twitter is a wonderful tool for political campaings. But one thing that greatly troubled me during the last campaign was the way that some candidates for office encouraged their supporters in destructive online behavior. It is so obvious when something is coming from a campaign, when you see the exact same phrase over and over again. I had to ask myself, would the candidate in question hire anyone who posted such sentiments online? Why would you egg your supporters on in conduct that you yourself would never tolerate in your own employees? And if you do prevail in the election, are you going to use your power to uphold online free speech? I just don't care for the spectacle of candidates manipulating their supporters into doing things that might have bad consequences for the individual supporter's life to say nothing of poisoning our national discourse.

Wednesday, December 01, 2010

Today in Fedsphere

Temin likes Droid, but he needs a phone that works with a Mac.

Information Week gives us the to 20 government cloud service providers.

Mark Amtower informs us that Deltek bought Input.

ComputerWorld gives us a round up of IT compliance news.

All from Fedsphere, courtesy of Netspective.

Saturday, November 27, 2010

It pays to advertise

Managing Warren Mosler's Senate campaign was my first experience with buying advertising for a client. Because of budget limitations, we confined ourselves mostly to online advertising. Mosler ran for office as a way of promoting his message of jobs and prosperity and driving traffic to his website seemed like the best way to do that.

Traditionally, online advertising links to your home page, but as ours was a campaign of ideas, I decided to link our advertising to the issues page. So far as I know, nobody else has done this. It was my view that as an Independent candidate, Mosler would not have the immediate "brand" identity that a Democrat or Republican would have. Therefore it was necessary that voters have the opportunity to learn about his proposals.

At first we advertised with four media companies, the Hartford Courant, Journal Inquirer, Waterbury Republican American and the Connecticut Media Group. Monitoring our site statistics, I was surprised by the results. Most of our money was spent on the Connecticut Media Group, which owns several newspapers in southwest Connecticut. This gave us the worst results, fewer readers clicking on our ads, and not spending much time on our site when they did click through. Why was this? Was it because of the placement? Or was it because southwest Connecticut has never been receptive to Independent candidates? In 2008 Nader got his best votes in the first, second, and fifth congressional districts. Voters in the third and fourth voted overwhelmingly for Obama, with McCain at a very distant second, and Nader hardly visible. So maybe readers of the Connecticut Media Group were not clicking on our ads simply because they are not interested in Independent candidates. We later bought ads on just two blogs from the Connecticut Media Group, Ken Dixon's Blogorama and Brian Lockhart's Political Capitol. We spent $128 for our placement on these blogs and got almost as many hits as buying 150,000 impressions across the entire newspaper group.

We bought a space on the homepage on the Waterbury Republican American. This also preformed very poorly for us, which stunned me (Mosler would get his highest vote in Waterbury). Waterbury is the home of the Independent Party of Connecticut, they have several elected local officials. I expected this to be our best placement, but we got fewer hits than our other venues. Why? Was it because Independent voters are not online?

My experience with Independent activists is that they are not interested in blogs. Some are active on facebook; but otherwise they do not seem interested in social media. They were more interested in talk radio and public access cable television. There are several Independent public access cable TV talk shows, they have been very active in taking advantage of this medium. But they have not been active online. Indeed, it was only at my suggestion that they put up an Independent Party web site.

We did do two advertising inserts in the print edition of the Waterbury Republican American, in a Saturday edition and another on the Sunday before the election. This was possible because of the donated labor of Connecticut's celebrated graphic artist and Photoshop genius, Carmine Capobianco. Judging by our site statistics, it was a success, generating a nice spike coming in on organic search.

We also puchased 100,000 impressions on the Journal Inquirer site, a group of newspapers located mostly in towns across central and northern Connecticut. The Journal Inquirer did very well for us, bringing in a steady flow of clicks by readers who stayed on our site a minute or more. We also did better in towns where the Journal Inquirer has newspapers than other towns. Whether this is because their readers were online looking at our ad, or whether it was from our phone banking effort into these towns I could not say. Our phone banking effort was directed to reinforce our advertising.

Our best results came from our advertisements on two of the Hartford Courant's blogs, Capitol Watch and CT Confidential. Not only did we receive a steady stream of hits, readers from the Courant blogs stayed two and even three minutes and looked at several pages. However, for a fraction of the cost of the Courant blogs, CorrenteWire supplied a stream of clicks of readers who also stayed two or three minutes. On a per-click basis this works out to $6.47 per click for the Courant blogs compared to $1.48 for CorrenteWire. Obviously the blog represented better value, except that CorrenteWire's readers are spread out across the country, whereas almost all the Courant's readers are in Connecticut.

Is this because blogs are a better venue for political advertising, or because CorrenteWire is a blog that supports emergent party candidates?

We also bought print advertising in Connecticut Cruise News. This was an excellent fit for us as Warren Mosler makes the world's coolest car. Connecticut has a vibrant cruise culture and Mosler went to many of their events, reaching out to a very non-political group and recieving a warm reception.

We did some radio advertising on a Carribbean station in Bridport. If I had it to do again I would skip advertsing in the Connecticut Media Group and put the money into advertising on talk radio, where the Independent base is to be found.

Normally I would not discuss the details of a client's advertising campaign, but all the details have been filed with the Federal Election Commission. Political budgets are not confidential.