Debbie Weil talked about business blogs to IPRA today. She did a great job on going over the basics for a largely skeptical audience. She spoke about markets as conversations and the power of personal voice, using Bob Lutz as an example.
One thing I greatly disagree with is the term Consumer Generated Media, we should always use the more respectful term citizen. Words have meaning and the word citizen is far more conducive to a conversation of mutual respect.
It seems R. Scott Hall takes a similar view.