Thursday, August 16, 2007

Great moments in content management, FTC edition

Error by FTC Reveals Whole Foods' Trade Secrets
Lawyers for the FTC electronically filed documents as part of that court case yesterday afternoon. Court officials realized the redacted portions of the document could easily be read and blocked it from being downloaded from court computer servers. The Associated Press downloaded the document from the public server before it was replaced by a properly redacted version.

Clearly the redacting function on almost all software is insufficiently intuitive. It is too easy to blame user error and lack of training for these incidents. There are good third party solutions available, the larger vendors need to buy those companies and incorporate those solutions into their software.

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