Police report on Cheney shooting incident reveals license info
It seems that local authorities did not properly redact the personal data when they released the police report. The ordinary person thinks that when they delete content, it is gone. The idea that there is a set of electronic footprints that can be followed back is an idea that simply would not present itself.
In fact there is a whole group of companies devoted to proper redaction. This and other topics will be covered at the Town Hall Meeting at the KM Conference. In the mean time those with solutions might want to propose them to ET.gov.
If your customer is subject to public embarrassment because of problems with redaction, talking about the need for user training is not going to be a workable PR strategy.