They Won’t Go Away, But They are Easier – Taxes for the Future

NCC-AIIM Monthly Meeting
Thursday, April 14, 2005

Susan Smoter, Director of Internet Development Services,
Internal Revenue Service

George Coffin, Chief of the Public Portal Branch,
Internal Revenue Service

Taxes are unavoidable, but the Internal Revenue Service has taken great strides to package web content and provide online tools to make it easier for taxpayers to fulfill their filing obligations. Susan Smoter, Director of Internet Development Services and George Coffin, Chief of the Public Portal Branch will share with us their efforts to ensure the quality, integrity, availability, and usability of IRS electronic information, services and products.

During the peak tax season, the IRS public web site (www.irs.gov) had 75 to 100 million hits per day with a peak of 127.5 million hits on April 15, 2004. The total hits for the calendar year 2004 were more than 5.7 billion. Total pages views exceeded 954 million and visits exceeded 152 million for calendar year 2004. The site was recently recognized as a finalist in the Excellence.gov awards and cited as the “Most Reliable Government Web Site” by Keynote Systems. Join us to learn what has made IRS.GOV such an overwhelming success.

In addition, Ms. Smoter and Mr. Coffin will talk about the IRS e-File and Free File programs, which have experienced substantial growth so far this tax filing season. They will also preview some new customer-centric design work underway for the IRS.GOV site of the future!!