Monday, October 03, 2005

ECM Case Study – Government Accountability Office (GAO)

NCC-AIIM Monthly Meeting
Thursday, October 13, 2005

Carol Brock
Director of Information Assets, GAO

Organizations have quickly come to realize that Records Management (RM) is a critical component of their Enterprise Content Management (ECM) infrastructure. With that said, how does an organization improve its Records Management practices with a limited staff of Records Managers when the amount of electronic content is growing exponentially? It isn’t an easy task - particularly when your organization audits the work of other government entities and is held to the highest standards.

Sooner or later the GAO is called into every controversy that sweeps the federal government. The unique challenge they face in satisfying all of their stake holders has lessons for us all.

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