Sunday, October 30, 2005

This Just In: Customers Hate Their Software Vendors

Joshua Greenbaum, Intelligent Enterprise

The last implementation was a total disaster. Of course, it was the implementer's fault, but let's not cloud the issue with facts. Anyway, it really is the vendor's responsibility to make sure that its partners are doing a good job. Being an enterprise software vendor means having to sell against the sins of the past every day. And the past was pretty sinful—software was expensive and hard to implement. And often still is.

Of all the work that IJIS does, none is more important than bringing together the users and vendors in the criminal justice technology community. Vendors do not always understand user requirements and users need to be educated on the available technology in order to make informed decisions. I really think IJIS can stand as a model to the larger technology community as to how we can work together to improve technology and its implementation.

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