RCN, formerly known by the brand name Starpower, said it notified customers about the change in their monthly bills and on commercials. Customers in Falls Church and Montgomery County have already made the switch. But last week's change left hundreds of District customers confused and frustrated.
Count me as one of those customers. I have received mailings promising a free converter box, called and asked for one to be mailed, and am still waiting for my free converter box. Grrrr.